Strategy Manager, Fraud - Krak

Kraken

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Kraken is at the forefront of building the future of cryptocurrency, driven by a world-class team united by a shared passion for unlocking the full potential of crypto and blockchain technology. We are a mission-focused company deeply rooted in crypto values, dedicated to accelerating the global adoption of digital assets to empower individuals with financial freedom and inclusion. For over a decade, our unwavering commitment to this mission and our crypto ethos has attracted some of the most talented minds in the industry. We encourage all candidates to familiarize themselves with our Kraken Culture page to understand our internal dynamics, values, and mission, and to explore the Kraken app to grasp our product offerings.
• As a fully remote company, Krakenites contribute from over 70 countries, speaking more than 50 languages. Our team comprises industry pioneers who develop premium crypto products catering to experienced traders, institutions, and newcomers alike. Kraken is renowned for its industry-leading security, comprehensive crypto education initiatives, and exceptional client support, delivered through products such as Kraken Pro, Desktop, Wallet, and Kraken Futures. Join us to shape the future of crypto!
• The Fraud Strategy Manager role is pivotal within our dynamic crypto environment. You will be instrumental in managing and optimizing Krak products, including P2P, Third-Party Payments, the Krak Debit Card, and any emerging business requirements. Your core responsibility will be to own and execute approval and decline rate reviews, meticulously monitor fraud levels, and refine messaging strategies to achieve optimal outcomes for both the business and our clients, all while minimizing user friction.
• You will be accountable for supporting the development and implementation of strategies that optimize fraud controls and fraud rates across all Krak products. This includes driving revenue growth, ensuring fraud remains within established company thresholds, and maintaining a secure and seamless environment for our users.
• As the lead for banking, card issuing regulations, and fraud prevention, you will deliver critical business requirements by collaborating closely with Product and Engineering teams. Your responsibilities will extend to controlling, monitoring, and analyzing Krak fraud trends, staying ahead of the curve on the latest fraud techniques, and identifying vulnerabilities to proactively mitigate risks.
• You will also monitor and analyze payment trends, keeping abreast of payment regulations, emerging techniques, and technologies within the crypto space. Detailed analysis of payment patterns will be key to identifying opportunities for proactive revenue enhancement.
• Policy, process, and rules creation will be a significant part of your role. You will be responsible for creating and maintaining effective fraud and payment policies, processes, strategies, and rule frameworks. This involves developing and implementing robust fraud prevention strategies, working collaboratively with cross-functional teams such as Fraud, Product, Engineering, and Security to design and deploy effective frameworks for our crypto platform.
• Risk assessment, mitigation, governance, and audit controls are crucial. You will conduct comprehensive risk assessments to pinpoint potential Krak fraud and payment risks, implementing preventive measures and controls to mitigate these effectively, and supporting governance and audit requirements.
• You will balance the critical need for fraud prevention with the imperative to maintain a positive customer experience and optimize revenue. This requires a nuanced approach to ensure our security measures enhance, rather than hinder, user engagement.
• Fraud detection and investigation will be a key area of focus. You will develop and maintain advanced Krak fraud detection systems and tools to identify suspicious activities, transactions, and patterns. You will own and lead investigations into suspected fraudulent activity, meticulously gathering evidence and collaborating closely with Krak Product, Legal, and Compliance teams.
• Cross-functional collaboration is essential. You will partner with Customer Engagement, Compliance, Legal, and other internal teams to ensure seamless coordination and communication on all Krak fraud- and payment-related matters.
• Data analysis and reporting will be a core function. You will leverage data analytics tools and techniques to extract actionable insights and produce regular, comprehensive reports on fraud and payment trends, patterns, and key performance indicators. Findings will be presented to management, with strategic recommendations for continuous improvement.
• Regulatory compliance is paramount. You will stay informed about all relevant laws, regulations, and industry guidelines pertaining to fraud prevention and payments, ensuring organizational adherence. This includes developing and maintaining effective fraud frameworks and procedures.
• Leadership and mentorship will be expected. You will provide guidance, mentorship, and training to team members, fostering a culture of continuous learning and professional growth within the team.
• OKRs and strategic delivery will involve developing and implementing Krak fraud and payments improvement objectives and key results in collaboration with cross-functional teams. You will deliver clear, actionable business reporting on a daily, weekly, monthly, and quarterly basis, providing best practice guidance and support to internal teams across various payment methods.

🎯 Requirements

• Proven experience (7+ years) in banking, payment processing management, and fraud controls.
• Excellent SQL, analytical, and problem-solving skills with strong attention to detail and a solid knowledge of data analytics and reporting, with experience using data-driven insights to inform decision-making.
• Proficiency in fraud and payment optimization strategies, tools, and techniques.
• Proven experience with Card acquiring, Third Party, Peer-to-Peer payments, banking regulatory requirements, and fraud controls.
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams and external stakeholders.
• Ability to adapt quickly in a fast-paced, rapidly evolving industry; flexible, adaptive, and self-managed, with a strong team mindset and a willingness to accommodate both business and fraud organization needs.
• Bachelor's degree in a relevant field (e.g., Computer Science, Business Administration, Finance) (Nice to have).
• Strong understanding of blockchain technology, cryptocurrencies, and associated fraud risks (Nice to have).

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• Fully remote work environment with flexibility.
• Be part of a mission-driven company shaping the future of finance.

Skills & Technologies

Remote

Degree Required

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Kraken

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About Kraken

Kraken is a global cryptocurrency exchange established in 2011, offering spot and futures trading for Bitcoin, Ethereum and 200+ digital assets. Headquartered in San Francisco with entities worldwide, it serves retail and institutional clients, providing custody, staking, an NFT marketplace and OTC desk. The platform emphasizes security, regulatory compliance and educational resources.

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