Job Overview
Location
New York City (Soho)
Job Type
Full-time
Category
Operations
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • Own end-to-end revenue cycle management (RCM) for Sailor Health, responsible for sustaining top 5% industry KPIs including net collection rate, touchless claim rates, denial rates, days in AR, and cost to collect.
- • Serve as the business owner and product manager for Sailor’s AI-native RCM stack, co-authoring product roadmaps with engineering and shipping internal RCM tools and workflows.
- • Design and scale AI-driven workflows across claims management, denial resolution, QA, reconciliation, payment posting, and payer operations to increase efficiency and reduce manual intervention.
- • Build and deploy real-time RCM dashboards and reporting infrastructure to provide operational visibility across the revenue cycle for cross-functional teams.
- • Identify and eliminate reimbursement leakage, process bottlenecks, and inefficiencies through data analysis and operational redesign, ensuring maximum revenue capture.
- • Lead credentialing, enrollment, fee schedule integrity, and operational management of payer relationships in close partnership with the Payer Growth team.
- • Ensure the patient billing experience aligns with Sailor’s 5-star standard, maintaining patient trust and satisfaction through clear, humane, and timely communication.
- • Recruit, hire, and scale the RCM team as the first leader in the function, building a high-performance culture grounded in operational rigor and patient-centered outcomes.
- • Work shoulder-to-shoulder with co-founders, Engineering, Product, and Operations to ship products, write SQL queries, automate processes, and make high-leverage decisions daily.
- • Drive revenue operations with a blend of in-house innovation and external vendor management, leveraging Sailor’s state-of-the-art AI-native technology stack to compound competitive advantage.
- • Maintain deep awareness of Medicare and Medicare Advantage reimbursement policies, applying this knowledge to optimize claims submission and reduce denials.
- • Balance speed and precision in a fast-growing environment, thriving in ambiguity while delivering measurable improvements to financial performance and patient experience.
- • Champion a culture of ownership, where every team member takes pride in building solutions that honor older adults and elevate the standard of care.
🎯 Requirements
- • 3+ years of relevant experience leading or contributing to RCM at a digital health company or a tech-enabled RCM organization
- • Demonstrated experience with Medicare/Medicare Advantage reimbursement systems and payer operations
- • Strong data skills with proficiency in spreadsheets and preferred SQL experience to analyze operational performance and uncover edge cases
- • Proven ability to manage end-to-end revenue cycle KPIs including net collection rate, denial rates, and days in AR
- • Experience partnering with engineering teams to build or improve RCM products, tools, or automation workflows
- • Customer-obsessed mindset with a commitment to delivering a 5-star patient billing and payment experience
🏖️ Benefits
- • Competitive salary and founding member-level equity
- • Comprehensive medical, dental, and vision insurance
- • Flexible PTO and sick days
- • Lunch and dinner covered in the Soho office
- • One Medical membership, HSA, Talkspace, HealthAdvocate, and Teledoc Health benefits
- • Team building events and a culture that treats fun as a performance metric
Skills & Technologies
Go
Spring
REST
Senior
Onsite
About Sailor Health Inc.
Sailor Health provides digital behavioral-health solutions for maritime fleets, combining 24/7 teletherapy access, self-guided programs, and data analytics to improve seafarer mental health. The platform integrates wearable and shipboard data to detect distress early, offers multilingual counseling, and delivers aggregated insights to ship operators to reduce turnover, accidents, and insurance claims.
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