Supervisor, Delivery Services

Availity, LLC

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead and develop a team of Implementation Coordinators responsible for Essentials Pro and Trading Partner client implementations.
• Oversee all aspects of client implementation processes, ensuring adherence to company service methodology and best practices.
• Serve as the primary escalation point for service issues and client risks, balancing organizational and client needs with professionalism.
• Partner with Sales, Support, Success, and Product leadership to align implementation strategies and improve client outcomes.
• Design, develop, and execute training programs for new and existing team members, including initial onboarding and ongoing skill development.
• Conduct performance audits to monitor team quality and productivity, providing constructive feedback and setting developmental goals.
• Document and present performance assessments, establish measurable individual and team objectives aligned with business goals, and track progress.
• Actively contribute to Product Launch Management activities from the Implementation Coordinator perspective, ensuring smooth rollout and adoption.
• Identify internal and client-facing risks and implement mitigation and resolution strategies to safeguard implementation timelines and client satisfaction.
• Maintain disciplined communication with clients to set clear expectations, manage timelines, and ensure transparency throughout implementation cycles.
• Represent the Delivery Services team in internal and external meetings, building credibility and trust across departments.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance operational efficiency.
• Ensure consistent application of company policies, documentation standards, and client communication protocols across all implementation activities.
• Support a culture of innovation by encouraging team members to propose creative solutions and think outside the box.
• Promote a high-performance environment through mentorship, coaching, and recognition of team achievements.
• Travel up to 20% to support client engagements, team development, or corporate initiatives as required.
• Maintain awareness of healthcare industry trends and regulatory changes impacting implementation workflows and client requirements.
• Ensure all team activities comply with company security protocols, including mandatory video participation in all virtual meetings.

🎯 Requirements

• Bachelor’s or associate degree in a related field or equivalent education/experience in Healthcare and/or Healthcare IT industry
• 4+ years of relevant business experience, including at least 1 year of supervisory or team lead experience
• Experience with implementation of healthcare software solutions
• Ability to travel up to 20%
• Strong communication, interpersonal, and organizational skills
• Ability to solve problems holistically and see the big picture when analyzing situations

🏖️ Benefits

• Competitive salary and bonus structure
• Generous HSA company contribution
• Healthcare, vision, and dental benefits available on day one
• 401(k) match program
• Unlimited PTO for salaried associates; 19+ days PTO for hourly associates plus 9 paid holidays
• Reimbursement up to $250/year for wellness activities (gym memberships, racing events, weight management programs)
• Education reimbursement for professional development
• Paid Parental Leave for birth and adoptive parents
• Access to multiple Diversity & Inclusion employee resource groups (e.g., AvaiLadies, Beyond Black, HOLA, Availity Pride, VetAvaility, She Can Code IT)
• Culture of continuous learning with internal tech and industry experts
• Company-sponsored community engagement and volunteer opportunities
• Required video participation in all virtual meetings to support security and collaboration

Skills & Technologies

Remote

Degree Required

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Availity, LLC

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About Availity, LLC

Availity operates a nationwide health information network that connects health plans, providers, and technology partners to exchange administrative, clinical, and financial data in real time. The company offers APIs, web portals, and revenue cycle management tools that automate eligibility verification, prior authorization, claims processing, and patient financial engagement. Serving hospitals, physician practices, and payers across the United States, Availity processes billions of transactions annually, reducing administrative costs and improving care coordination.

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