Supervisor, Fraud Strategy

CO-OP Financial Services

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• Oversee the Fraud Strategy team to ensure timely completion of inquiries and support for Global Fraud Monitoring clients, including monitoring workflow, productivity, accuracy, and losses.
• Participate in client presentations as requested by direct reports to provide assistance or leadership.
• Conduct monthly audits and review actions taken on inquiries by staff to ensure accuracy and quality.
• Coordinate Fraud Strategy tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; ensure quality of all team outputs.
• Maintain awareness of member client fraud trends and suggest internal procedure changes to Fraud Strategy Manager to remain efficient.
• Continually supervise department workflow to ensure time-sensitive functions are meeting department standards.
• Resolve complex service issues by responding to escalation calls and other department personnel.
• Advise internal contacts on sensitive issues and recommend client procedures and new product developments.
• Manage process documentation and communication within the team and with appropriate external parties.
• Communicate company strategies, client initiatives, system improvements, performance, and other key information to the team and conduct regular team meetings.
• Remain current with industry and client fraud trends.
• Perform other duties as assigned.

🎯 Requirements

• Bachelor’s Degree in Business Administration or related field or combination of education and experience required.
• Five (5) years within the financial service industry required.
• Five (5) years professional experience in risk analytics, mitigating risk and/or fraud services required.
• One (1) year or equivalent of supervisory experience preferred.
• Payments processing system knowledge preferred.
• Experience with third party vendor systems software preferred.
• Project management experience preferred.

🏖️ Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Skills & Technologies

Remote

Degree Required

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CO-OP Financial Services

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About CO-OP Financial Services

CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.

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