Supervisor - Servicing Transfers

Valon VM Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Supervise daily onboarding and offboarding workstreams for mortgage servicing transfers to ensure accurate, compliant, and timely execution
• Assign and prioritize daily tasks across a team of coordinators and specialists to maintain consistent coverage and throughput
• Monitor batch checklists and status trackers to verify completeness and adherence to Standard Operating Procedures (SOPs)
• Identify and escalate risks to timelines, compliance, or data quality to the Senior Manager in a proactive manner
• Coordinate with internal servicing operations teams and external third-party servicers to ensure seamless handoffs and complete transfer requirements
• Perform regular quality checks on key deliverables for onboarding and offboarding activities and ensure timely remediation of errors
• Serve as first-line support for operational escalations related to missing documentation, data discrepancies, borrower-impacting issues, and transfer timeline delays
• Support internal and external audit requests by locating documentation, validating completion evidence, and organizing materials for compliance partners
• Ensure team operations fully comply with Valon policies and applicable mortgage servicing transfer regulations
• Provide ongoing coaching, feedback, and on-the-job training to specialists and coordinators to improve performance and skill development
• Conduct regular 1:1 meetings focused on performance, career development, and removal of workflow blockers
• Assist with onboarding and ramping new team members by reinforcing training plans and supporting skill acquisition
• Promote a team culture of high accountability and high support aligned with Valon’s standards and values
• Partner with the Senior Manager to maintain accurate and current SOPs and training materials by providing frontline feedback and improvement suggestions
• Identify recurring workflow inefficiencies and propose actionable process improvements to enhance speed, accuracy, and consistency
• Help maintain consistent tracking and documentation standards across all active transfer batches
• Support staffing coverage planning and performance development initiatives in collaboration with the Senior Manager
• Contribute to reporting efforts by collecting and analyzing operational metrics related to transfer throughput, quality, and compliance
• Ensure all team activities are documented in accordance with regulatory and internal audit requirements
• Respond to shifting priorities across multiple simultaneous transfer batches while maintaining strict adherence to deadlines
• Collaborate cross-functionally to resolve issues quickly and drive outcomes without compromising compliance or quality

🎯 Requirements

• 1–2+ years of people leadership experience (team lead, supervisor, or equivalent)
• 2–4+ years of mortgage servicing experience, with exposure to servicing transfer onboarding/offboarding preferred
• High School Diploma or equivalent required
• Strong understanding of mortgage servicing concepts and operational requirements of loan boarding and transfer processes
• Strong written and verbal communication skills
• Proven ability to manage competing priorities and execute reliably against deadlines

🏖️ Benefits

• Competitive salary and 401(k) plan
• Comprehensive medical, dental, and vision benefits
• In-office snacks and drinks, and Bagel Fridays
• Pre-tax deductions for public transportation, rideshare services, and parking expenses
• 17 days paid time off, sick days, and 11 company holidays
• 12 weeks fully paid baby bonding leave for both birthing and non-birthing parents

Skills & Technologies

Remote

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Valon VM Inc.

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About Valon VM Inc.

Valon VM is a cloud infrastructure provider specializing in bare metal servers and dedicated hosting solutions. They offer high-performance computing resources tailored for demanding workloads such as game servers, AI/ML applications, and large-scale data processing. Valon VM focuses on providing robust, scalable, and secure infrastructure with a commitment to excellent customer support and competitive pricing. Their services are designed for businesses and individuals who require direct control over their hardware and network, ensuring optimal performance and reliability for their critical applications and services.

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