Job Overview
Location
Brazil
Job Type
Full-time
Category
Customer Support
Date Posted
April 9, 2026
Full Job Description
📋 Description
- • Provide technical customer support via email, chat, and other company channels, ensuring timely resolution of inquiries and issues.
- • Explain technical solutions clearly and effectively to customers, translating complex information into understandable guidance.
- • Analyze and resolve simple technical problems by reviewing logs, integrations, and configurations, documenting applied solutions.
- • Escalate complex issues to the appropriate internal teams while maintaining ownership and follow-up.
- • Contribute to process and product improvements by suggesting enhancements that increase support team efficiency and customer experience.
- • Work within defined SLAs to meet response and resolution time targets in a 100% remote, international environment.
- • Collaborate with cross-functional teams to ensure consistent service delivery and continuous learning.
🎯 Requirements
- • Technical or higher education in Technology or Communication-related fields (completed or in progress).
- • Experience with ticketing systems such as HubSpot, Zendesk, or Freshdesk.
- • Strong oral and written communication skills.
- • Ability to manage time and prioritize tasks effectively.
- • Customer-centric mindset with the capacity to handle diverse situations.
- • Collaborative, proactive, curious, and respectful attitude toward differences.
🏖️ Benefits
- • 100% remote work model.
- • International work environment.
- • CLT employment contract.
Skills & Technologies
About Skydropx
Skydropx is a technology company specializing in last-mile delivery optimization. They provide a cloud-based platform designed to help businesses streamline their logistics operations, reduce delivery costs, and improve customer satisfaction. The platform leverages advanced algorithms and real-time data to optimize routes, manage fleets, and provide transparent tracking for shipments. Skydropx aims to revolutionize how goods are delivered by offering intelligent solutions that enhance efficiency and sustainability in the supply chain. Their services cater to a wide range of industries, including e-commerce, retail, and food services, enabling them to achieve faster, more reliable, and cost-effective deliveries.
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