Job Overview
Location
Remote Mexico
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • As a Support Account Manager at Kyriba Corporation, you will serve as the trusted advocate for Premium and Platinum customers, ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction. Your role is critical in driving client success, loyalty, and long-term retention by acting as the bridge between customer needs and internal teams, directly supporting Kyriba’s mission to become the most sought-after cloud technology company globally.
- • You will own the end-to-end customer support experience for assigned accounts, including monitoring SLAs, managing case workflows, coordinating renewals, and delivering executive health reports. By partnering with Account Managers, Support Managers, and Technical teams, you will anticipate risks, resolve recurring issues, identify product adoption opportunities, and represent customer feedback to product and leadership teams—ensuring every interaction reflects professionalism, empathy, and a customer-first mindset.
- • Kyriba is a global fintech leader serving 3,000+ customers worldwide, managing $15 trillion in payments annually through cloud-based treasury, payments, and risk management solutions. The company fosters a culture of innovation, integrity, teamwork, and excellence, guided by values that emphasize thinking big, putting customers first, acting with integrity, working as one team, and striving for excellence while having fun.
- • In this role, you will develop deep expertise in SaaS customer success, financial technology domains, and enterprise account management. You will sharpen your skills in SLA governance, cross-functional collaboration, data-driven storytelling, and executive communication—positioning yourself for advancement into senior customer success, account leadership, or product advisory roles within a high-growth, mission-driven organization.
🎯 Requirements
- • Demonstrated experience in customer success, account management, or support roles within SaaS or technology environments.
- • Proven ability to manage multiple priorities with strong organizational and time management skills.
- • Bachelor’s or Graduate degree in Business, Finance, Computer Science, or related field, or equivalent experience.
- • Excellent communication, relationship building, and problem-solving skills.
- • Skilled in SLA management, escalation handling, and translating technical data into business insights.
- • Collaborative, customer-first attitude with passion for delivering exceptional service experiences.
🏖️ Benefits
- • Comprehensive compensation package including health, welfare, and wellbeing benefits designed to support both professional and personal life.
- • Opportunity to work remotely from Mexico with a global fintech leader serving 3,000+ customers worldwide.
- • Exposure to managing $15 trillion in annual payments and working with Premium/Platinum enterprise clients.
- • Culture rooted in innovation, integrity, teamwork, and continuous improvement—where you can think big, challenge the status quo, and grow professionally.
- • Equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations upon request.
Skills & Technologies
Go
Remote
Degree Required
About Kyriba Corporation
Kyriba provides cloud-based treasury, cash management, payments, and working-capital solutions to corporations and financial institutions. Its real-time platform centralizes global cash visibility, automates bank connectivity and reconciliation, manages foreign-exchange risk, and detects payment fraud. Serving more than 3,000 clients worldwide, the company integrates with ERP and banking systems to optimize liquidity, reduce operational risk, and support strategic financial decision-making through predictive analytics and machine learning.
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