Job Overview
Location
Minneapolis, MN
Job Type
Full-time
Category
Customer Support
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • The Support Analyst, Level 1 at PAR Technology Corporation is responsible for supporting clients using PAR OPS, a back-office restaurant software solution, to ensure seamless operational experiences for over 100,000 restaurants globally. This role is critical in maintaining customer satisfaction by resolving technical issues and providing expert support on systems related to cost of goods, scheduling, payroll, and reporting.
- • Day-to-day responsibilities include receiving and responding to support requests via phone and email, diagnosing and troubleshooting PAR OPS issues, escalating complex problems to Level 2 Support or Concierge Services, managing tickets in Service Cloud, contributing to the internal knowledge base, and using tools like Microsoft Office, SharePoint, Teams, and Data Central to complete tasks.
- • PAR Technology Corporation is a leader in restaurant technology with over 40 years of innovation, delivering unified customer experience solutions across POS, digital ordering, loyalty, and hardware. The company values collaboration, teamwork, and a 'Better Together' ethos, supporting remote employees from hub locations including Minneapolis, MN, Austin, TX, Philadelphia, PA, and others.
- • In this role, you will develop deep expertise in PAR OPS, strengthen technical and interpersonal skills through continued learning, gain experience in a dynamic technical support environment, and grow as a trusted advisor to restaurant clients while contributing to team knowledge and process improvements.
🎯 Requirements
- • Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base
- • Restaurant management background with experience working with POS and/or back-office programs
- • Technical degree, certifications, or equivalent experience preferred
- • 2-3 years’ experience working with technology in the Hospitality industry preferred
- • Effective communicator with strong written and verbal communication skills (75% email, 25% phone support)
- • Highly developed attention to detail and organizational skills; ability to see the larger picture
- • Skill with Microsoft Office products, specifically basic Microsoft Excel knowledge (filtering, sorting, and analyzing data)
- • Self-motivated independent problem solver who collaborates well in a team environment
🏖️ Benefits
- • Opportunity to work remotely from one of PAR’s hub locations including Minneapolis, MN, Austin, TX, Philadelphia, PA, Chicago, IL, Champaign, IL, and Central New York
- • Structured interview process with video interviews involving Talent Acquisition, Hiring Manager, and the Team
- • Equal employment opportunities and reasonable accommodations for individuals with disabilities
- • Access to internal knowledge base and SharePoint for continuous learning and documentation
- • Exposure to enterprise-level tools including Service Cloud, Data Central, Microsoft Teams, OneNote, and RightAnswers
- • Support for continued education and growth in both technical and interpersonal skills
Skills & Technologies
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About PAR Technology Corporation
PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.
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