Job Overview
Location
Remote-USA
Job Type
Full-time
Category
Software Engineering
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Resolve customer inquiries and issues promptly across phone, email, and chat channels.
- • Learn and master ShowingTime products and services to provide accurate and informed support.
- • Apply a range of support tools to assist customers effectively and efficiently.
- • Follow standardized support processes while adapting solutions to meet individual customer needs.
- • Accurately and efficiently document all customer cases and interactions in the system.
- • Prioritize and complete pending customer cases within defined timelines.
- • Meet and maintain performance and productivity metrics as defined by the team.
- • Collaborate with internal and external support teams to resolve complex customer issues.
- • Promote additional ShowingTime products and services to customers during support interactions.
- • Maintain punctuality and accountability for time and attendance in a remote work environment.
- • Welcome feedback and actively strive for continuous personal and professional improvement.
- • Demonstrate compassionate, customer-focused interactions with patience and active listening.
- • De-escalate challenging customer calls and resolve blocking issues effectively.
- • Multitask across multiple support channels while maintaining high attention to detail.
- • Thrive in a fast-paced, dynamic environment with evolving customer demands.
- • Communicate clearly and articulately in both verbal and written form in English.
- • Perform basic digital literacy tasks and troubleshoot technical issues related to ShowingTime platforms.
- • Adhere to all company policies, federal, state, and local laws, and ethical standards in customer interactions.
- • Work remotely from a physical location within the United States, with identified residence reported to the company.
🎯 Requirements
- • Minimum of 1 year in customer service or a similar role
- • High School Diploma or Equivalent Education
- • Strong background in de-escalating calls
- • Ability to address and resolve blocking issues raised by customers
- • Strong multitasking and attention to detail
- • Fluent in English
🏖️ Benefits
- • Competitive base pay ranging from $20.60 - $34.60 hourly depending on state
- • Eligibility for equity awards based on experience, performance, and location
- • Remote work flexibility with ability to work from any U.S. state (with limited exceptions)
- • Opportunity to work at a company recognized as a FORTUNE 100 Best Company to Work For® in 2025 and on the PEOPLE Companies That Care® 2025 list
- • Inclusive, innovative, and supportive work culture focused on employee growth and development
- • Compliance with state-specific minimum wage and exempt salary thresholds
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Zillow Group, Inc.
Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.
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