Support Engineer IV

Solenis LLC

Job Overview

Location

United States of America, Texas (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Support industrial water treatment programs for customers in the Greater Houston, Texas region, focusing on refineries, chemical plants, and manufacturing facilities
• Conduct routine testing, monitoring, and troubleshooting of cooling, boiler, and wastewater treatment systems to ensure optimal performance
• Optimize chemical treatment programs to enhance system efficiency, protect plant assets, and improve operational reliability
• Troubleshoot and resolve issues with feed systems, pumps, controllers, sensors, valves, and other monitoring equipment
• Perform audits, system surveys, and performance evaluations to identify opportunities for continuous improvement
• Build and maintain long-term relationships with customer operations, engineering, reliability, and procurement teams
• Present technical reports, KPIs, business reviews, and program recommendations clearly and professionally to customer stakeholders
• Collaborate with customers to address performance issues, implement corrective actions, and strengthen partnership value
• Support inventory management, chemical ordering, and coordination of on-site service requirements
• Partner with internal Solenis teams to ensure timely delivery, high service quality, and customer satisfaction
• Model and reinforce Solenis’ safety culture at all customer locations
• Ensure strict compliance with customer safety protocols, environmental regulations, and Solenis operational standards
• Maintain accurate and timely records of service activities, audit findings, and program performance metrics
• Travel to customer sites as needed to deliver on-site support, conduct inspections, and respond to operational issues
• Utilize technical expertise to drive commercial outcomes by aligning water treatment solutions with customer operational goals
• Work independently in the field while coordinating with regional and corporate support teams to deliver integrated solutions
• Adhere to all company policies, safety procedures, and regulatory requirements during field operations
• Contribute to account growth by identifying opportunities for expanded service offerings and chemical program enhancements
• Maintain up-to-date knowledge of Solenis product portfolio, application technologies, and industry best practices
• Respond to customer inquiries and emergencies with timely, data-driven technical support
• Ensure all documentation, reporting, and compliance records are completed in accordance with company and regulatory standards

🎯 Requirements

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience may be considered)
• Strong mechanical aptitude with ability to troubleshoot feed equipment, sensors, valves, and controllers
• Valid driver’s license and clean driving record
• Must live within 45 minutes of Freeport, TX or be willing to relocate
• Excellent communication, problem-solving, and organizational skills

🏖️ Benefits

• Competitive health + wellness benefit plan
• 15 days of paid time off
• 401k Plan
• Company car for travel convenience
• Competitive salary and discretionary bonuses
• Continuous professional development opportunities

Skills & Technologies

Remote

Degree Required

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Solenis LLC

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About Solenis LLC

Solenis LLC manufactures specialty chemicals for water-intensive industries worldwide, including pulp and paper, oil and gas, power, chemical processing, mining, municipal, and biorefining. Products include process, functional, and water treatment chemistries plus monitoring and control systems designed to improve operational efficiency, extend asset life, and reduce environmental impact. Headquartered in Wilmington, Delaware, the company operates research, manufacturing, and sales facilities across more than 130 countries.

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