Job Overview
Location
United States
Job Type
Full-time
Category
Data Science
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Respond to creator commission, analytics, and payment-related tickets from internal and external stakeholders in a timely manner
- • Research and resolve creator concerns related to commission tracking, collaboration payments, payout eligibility, and reporting discrepancies
- • Investigate affiliate tracking issues and identify root causes across platforms and systems
- • Review and analyze creator performance and commission data to validate payment accuracy
- • Serve as a subject matter expert (SME) on creator commissions, affiliate tracking, and collaboration payments
- • Collaborate cross-functionally with product, finance, partnerships, and account management teams to resolve complex support cases
- • Clearly communicate platform processes, payment timelines, and troubleshooting steps to creators and internal partners
- • Create and maintain internal documentation and knowledge base resources related to creator support workflows
- • Proactively identify opportunities to improve processes, efficiency, and customer satisfaction
- • Provide peer coaching and support to help develop other Support Specialists
- • Work within defined SLAs to ensure consistent and timely resolution of support tickets
- • Troubleshoot financial and platform-related bugs affecting creator earnings and payment systems
- • Interpret and apply knowledge of digital marketing technologies and affiliate marketing platforms to resolve technical issues
- • Advocate for creators by delivering empathetic, accurate, and timely support in a fast-paced environment
- • Maintain strong organizational and analytical skills to manage high-volume support inquiries with precision
- • Communicate technical concepts clearly to non-technical audiences including creators, brands, and internal teams
- • Interact with a diverse group of stakeholders including creators, consumers, brands, executives, and cross-functional teams
- • Provide and receive candid, constructive feedback to foster continuous improvement
- • Adapt to a dynamic, fast-moving environment with a mindset focused on urgency and operational excellence
- • Demonstrate a growth mindset and openness to feedback while embracing evolving platform features and workflows
- • Work independently and collaboratively to meet team goals and support organizational priorities
- • Maintain a client-focused approach with a passion for delivering exceptional support experiences
🎯 Requirements
- • Bachelor’s degree in Computer Science, Advertising, Business, Communications, or equivalent experience
- • 3+ years of experience managing technical questions and support issues in a SaaS environment
- • Strong analytical skills with a data-driven mindset
- • Experience communicating technical concepts to non-technical audiences
- • Experience troubleshooting financial and platform-related bugs
- • Experience working within defined SLAs
🏖️ Benefits
- • The opportunity to be part of the leading global company in creator commerce
- • A remote-first, productivity-first environment
- • 401(k) with LTK company matching
- • Medical Insurance, Vision Insurance, Dental Insurance
- • Paid Maternity Leave and Paid Paternity Leave
- • Summer Fridays and Flexible PTO
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Lulus Fashion Lounge, LLC
Lulus Fashion Lounge, LLC, operating as Lulus.com, is a fast-growing online retailer specializing in trendy and affordable apparel and accessories. Founded in 2008, the company targets fashion-conscious women, offering a wide selection of dresses, tops, bottoms, outerwear, and accessories suitable for everyday wear, special occasions, and bridal events. Lulus is known for its extensive product catalog, regular new arrivals, and a strong focus on customer engagement through social media and user-generated content. The brand aims to provide a seamless online shopping experience, empowering customers to express their personal style with confidence and affordability.
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