System Admin Grad

📋 Description

• • Administer and support Windows production and non-production environments remotely, ensuring system reliability and performance.
• • Prioritize and manage issues of varying complexity and criticality, resolving 90% of incidents before escalation to higher-tier support.
• • Determine appropriate escalation points for Priority 1 or 2 issues that exceed your experience level, ensuring timely resolution.
• • Create, follow, and maintain work plans aligned with documented procedures and Change Management policies.
• • Perform daily operational checks, including reviewing event management alerts and emails to identify and address system anomalies.
• • Conduct server maintenance during approved maintenance windows, which may occur outside standard business hours and on weekends.
• • Participate in 24x7x365 on-call rotations to uphold customer OLAs and SLAs for system availability and responsiveness.
• • Administer and support Microsoft SQL Server instances across development, staging, and production environments.
• • Install, configure, and maintain Microsoft Windows Server environments (2019/2022/2025) in alignment with organizational standards.
• • Utilize Python and PowerShell for automation, scripting, and operational task execution.
• • Monitor and manage SCCM/MECM processes including patching, software packaging, client health, boundary configuration, and hardware/software inventory reporting.
• • Assist in maintaining and updating runbooks and Standard Operating Procedures (SOPs) to ensure consistent operational practices.
• • Apply knowledge of Active Directory and Group Policy Objects (GPOs) to create and manage user accounts, permissions, and organizational units.
• • Leverage exposure to cloud technologies such as Azure or AWS to support hybrid infrastructure operations.
• • Utilize Microsoft Office tools including Word, Excel, PowerPoint, and Power BI for documentation, reporting, and data analysis.
• • Apply foundational understanding of ITIL processes to support incident, problem, and change management workflows.
• • Collaborate within the Global Delivery team to deliver high-quality system administration services across distributed environments.