Job Overview
Location
Maryland Remote Work
Job Type
Full-time
Category
Operations
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • Serve as the customer's primary point of contact within the Motorola organization for the Howard County, MD ASTRO25 800MHz radio system, ensuring seamless communication and issue resolution.
- • Act as a communications consultant and lead manager for all contracted services, collaborating with internal teams and third-party contractors to maintain system performance and compliance.
- • Function as the principal liaison between the customer, Systems Support Center, Dispatch Operations, Product Groups, Factory, System Engineering, System Integration, Field Service Organization, Service Support Network, and local servicers to coordinate all service activities.
- • Ensure full compliance with warranty and maintenance contract terms, including system administration, inventory and configuration management, site management, user support, vendor management, operational assessments, and system planning.
- • Guarantee adherence to response and restoration time commitments, utilizing tools and resources to manage emergency service efforts and escalation procedures for best-in-class system performance.
- • Maintain regular meetings with designated customer contacts to review system maintenance, repair activities, and discuss long-term objectives and concerns.
- • Track and manage financials for service deliverables, including budget oversight, internal and third-party expenditures, and profitability.
- • Support Sales and Pre-Sale teams in developing proposals and expanding service offerings while identifying opportunities for traditional and non-traditional services.
- • Collaborate with project implementation teams to assist in completing initial contracts and expansions, including launching new services and managing resource or schedule conflicts.
- • Must reside within a reasonable distance of the customer location (not exceeding 60 miles) and work on-site 8 hours a day, 5 days a week.
- • Work in close coordination with the Motorola-employed Howard County Vesta 911 System Manager.
- • Enforce all Service Level Agreement (SLA) terms to ensure Motorola delivers services strictly per the contract.
- • Maintain professional hygiene and sensitivity within a small office environment to ensure a productive workspace.
- • Manage the System Management team and possess comprehensive working knowledge of Motorola ASTRO25 systems and their diverse customer applications.
- • Demonstrate exceptional interpersonal, negotiation, and presentation skills with high proficiency in oral and written communication.
🎯 Requirements
- • Minimum of 5 years of experience as a System Technologist, System Manager, Customer Service Manager, or in a similar customer-facing role.
- • At least 2 years of experience providing technical customer service.
- • At least 2 years of experience in the administration and operation of Motorola ASTRO25 systems; Motorola-specific training and certification is highly preferred.
- • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
- • Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
- • Possess a valid driver’s license, as the role involves operating a company-provided vehicle.
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, Vision benefits
- • 401K with Company Match
- • 10 Paid Holidays
- • Generous Paid Time Off Packages
- • Employee Stock Purchase Plan
- • Paid Parental & Family Leave
Skills & Technologies
About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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