Systems Administrator II

📋 Description

• • The Systems Administrator II role at Astreya Partners, Inc. is critical to ensuring the stability and performance of large-scale building management and physical security systems for global clients. This position provides essential operational support by maintaining infrastructure, resolving technical issues, and enabling seamless service delivery through proactive monitoring and incident response.
• • Day-to-day responsibilities include monitoring ticket queues and instant messaging channels, managing and troubleshooting systems and infrastructure, accurately documenting ticket metadata (including CTI tags, resolution times, and postmortems), coordinating with internal and third-party teams to resolve issues, providing after-hours support for scheduled upgrades, and offering 24/7 on-call coverage for critical system outages.
• • Astreya Partners, Inc. is a global technology services provider specializing in IT infrastructure, managed services, and digital workplace solutions for enterprises. The Systems Administrator II will work within a dedicated team focused on maintaining high-availability systems for physical security and building management operations, supporting clients across multiple time zones with a commitment to service excellence and operational rigor.
• • In this role, the individual will deepen their expertise in enterprise systems administration, networking, and incident management while developing strong cross-functional communication and documentation skills. They will gain experience working with global teams, handling high-priority tickets, and contributing to process improvements in a structured, ticket-driven environment—building a foundation for advancement into senior systems or DevOps roles.