Systems Operations Architect

📋 Description

• • Own the end-to-end modernization of our global go-to-market operational backbone, migrating 100 % of legacy Google-Sheets-and-Zapier workflows into robust, developer-backed, API-driven platforms anchored in Power BI.
• • Architect scalable data models and governance frameworks that will serve as the single source of truth for 150+ countries, ensuring every regional team can trust and act on real-time insights.
• • Eliminate manual bottlenecks by designing automation-first escalation paths, triggers, and workflow rules across Salesforce, Power BI, and adjacent SaaS tools—driving an 80 % reduction in manual effort within the first year.
• • Partner daily with engineering squads to translate complex business requirements into technical specifications, oversee sprint planning, and validate that every deliverable meets strict SLA, security, and compliance standards.
• • Build and maintain resilient data pipelines that ingest, transform, and surface information from Salesforce and other operational platforms into Power BI dashboards with 99 % accuracy and zero schema drift.
• • Create proactive risk-monitoring and SLA dashboards that alert stakeholders before issues impact revenue, customer experience, or regulatory obligations.
• • Serve as the primary liaison between Product, Operations, Data, and Development teams—translating jargon into actionable insights and ensuring every roadmap item is delivered on schedule.
• • Produce comprehensive SOPs, architecture diagrams, change logs, and training materials that empower managers and end-users to adopt new systems confidently and independently.
• • Establish version control and release-management protocols so that future enhancements can be deployed rapidly without disrupting live operations.
• • Champion a culture of continuous improvement by measuring automation coverage, data integrity, stakeholder satisfaction (target 9/10), and on-time delivery (target 95 %), then iterating based on feedback.
• • Mentor junior analysts and operations staff on best practices for data governance, dashboard design, and automation strategy, scaling expertise across the organization.
• • Represent the Systems Operations function in quarterly business reviews, presenting progress against KPIs, forecasting capacity needs, and securing executive buy-in for next-phase investments.
• • Stay ahead of industry trends in SaaS integrations, BI tooling, and workflow automation, ensuring our architecture remains best-in-class and future-proof.
• • Contribute to the broader 1840 & Company mission by enabling seamless remote collaboration across six global delivery centers, ultimately helping clients bridge skill gaps and accelerate growth.