Systems Support Engineer (Night Shift)

📋 Description

• • The Systems Support Engineer (Night Shift) role at Keeper Security is a critical position within the B2B support team, responsible for delivering expert technical assistance to business customers and ensuring seamless product functionality and resolution of complex issues.
• • Day-to-day responsibilities include providing customer service via phone, email, and online channels; assisting with installation and deployment of Keeper’s software; tracking and monitoring support cases for timely resolution; documenting and solving technical problems; escalating critical issues to engineering and management; and communicating solutions across internal teams and to customers.
• • Keeper Security is a rapidly growing, globally recognized cybersecurity leader trusted by millions of users and thousands of organizations across over 150 countries. The company specializes in zero-knowledge and zero-trust security, with its KeeperPAM® platform delivering AI-enabled, cloud-native privileged access management that secures passwords, infrastructure secrets, remote connections, and endpoints.
• • In this role, you will deepen your expertise in enterprise IT environments, gain hands-on experience with PAM and identity solutions, collaborate with cross-functional engineering and sales teams, and develop advanced troubleshooting skills in heterogeneous (prem/cloud/hybrid) systems—positioning you for growth in cybersecurity and enterprise support careers.