Job Overview
Location
Dallas
Job Type
Full-time
Category
DevOps
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Provide hands-on technical support for network infrastructure, including switches, routers, firewalls, and wired/wireless systems within the Dallas office.
- • Manage and maintain A/V equipment for conference rooms, presentation systems, video conferencing tools, and digital signage across the corporate campus.
- • Deliver Tier 2 remote desktop and application support for employees, resolving escalated issues from the IT support queue with timely and accurate solutions.
- • Support a Mac-heavy end-user environment, including macOS configuration, software deployment, peripheral integration, and user onboarding/offboarding.
- • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, phones, and other office technology assets.
- • Collaborate with internal teams to ensure seamless integration of new tools, systems, and workflows into the existing IT infrastructure.
- • Maintain accurate documentation of system configurations, support tickets, asset inventories, and network topology diagrams.
- • Assist in the physical setup and relocation of workstations, servers, and network equipment within the Dallas office.
- • Monitor system performance and proactively identify potential issues before they impact end-user productivity.
- • Serve as a point of contact for IT-related inquiries from employees, providing clear, patient, and professional guidance.
- • Participate in on-call rotation for critical system outages or after-hours support needs as required.
- • Work closely with the IT operations team to implement security policies, patch management, and compliance standards across office systems.
- • Ensure all IT equipment meets company standards for functionality, safety, and regulatory compliance.
- • Coordinate with vendors for repairs, replacements, and service agreements for hardware and A/V systems.
- • Contribute to continuous improvement initiatives by identifying inefficiencies in support processes and proposing scalable solutions.
🎯 Requirements
- • Experience supporting Mac-based environments in a corporate setting
- • Proven track record in Tier 2 technical support and remote desktop troubleshooting
- • Hands-on experience with network infrastructure (LAN/WAN, switches, routers, firewalls)
- • Familiarity with A/V systems and conference room technology
- • Ability to work on-site in the Dallas office daily
- • Strong problem-solving skills and attention to detail
🏖️ Benefits
- • Competitive salary and performance-based bonuses
- • Comprehensive health, dental, and vision insurance
- • Paid time off and company holidays
- • Professional development stipend for certifications and training
Skills & Technologies
About HighLevel Inc.
HighLevel Inc. provides an all-in-one SaaS platform that consolidates marketing, sales and CRM tools for agencies and small businesses. The cloud software unifies landing pages, email and SMS campaigns, funnels, pipeline management, appointment scheduling, reputation management, two-way messaging, automation workflows, analytics and white-label capabilities. Designed to replace fragmented point solutions, it lets agencies resell the platform under their own brand, manage multiple client sub-accounts from a single dashboard and scale recurring revenue. Founded in 2018, the company is headquartered in Dallas, Texas, and serves tens of thousands of agencies worldwide.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Web.com Group, Inc.
24 days ago
