Talent Acquisition Associate

📋 Description

• • As a Talent Acquisition Associate at ServiceRocket Inc., you will be an integral part of our global People Team, playing a crucial role in identifying and attracting top-tier talent to our dynamic organization. This is a unique opportunity for a recent graduate to immerse themselves in the fast-paced world of tech recruitment, contributing directly to the growth and culture of our Sydney-based operations.
• • You will be entrusted with the full recruitment lifecycle for various roles, including our Crew Member network, internship programs, and full-time Rocketeer positions within the Australian office. While the primary focus will be on Sydney-based hires, you may occasionally support recruitment efforts for our international offices in the Philippines, Malaysia, and Singapore, broadening your exposure to global talent acquisition.
• • Your responsibilities will encompass the entire hiring process, from meticulously defining job requirements in collaboration with hiring managers to actively sourcing candidates, conducting thorough screenings and interviews, extending offers, and managing the pre-onboarding experience. This hands-on approach ensures you gain a comprehensive understanding of what it takes to build a high-performing team.
• • You will serve as a trusted advisor to our hiring managers, providing valuable insights into the local talent pool, industry benchmarks, and the specific requirements of open positions. This strategic partnership is key to ensuring we attract candidates who not only possess the necessary skills but also align with ServiceRocket's core values.
• • Collaboration is at the heart of this role. You will work closely with various internal teams, including Resource Management, Workforce Planning, Rocketeer Experience, Marketing, and Revenue Operations. This cross-functional teamwork is essential for delivering a seamless and positive hiring experience for all candidates and stakeholders.
• • Maintaining accurate and up-to-date records is vital. You will be responsible for managing metrics, trackers, dashboards, and reports within our Applicant Tracking System (ATS) and other essential tools such as Google Suite and Jira. This data-driven approach allows us to monitor recruitment effectiveness and identify areas for improvement.
• • You will engage with third-party providers to conduct employment background checks and may also be involved in conducting direct reference checks and verifying other required documentation, ensuring the integrity and quality of our hiring process.
• • A significant aspect of your role will involve the creation, support, and maintenance of college recruiting and university relations programs within the region. This includes developing and nurturing relationships with academic institutions to build a strong pipeline of future talent.
• • You will actively participate in and promote the ServiceRocket employer brand at various events, including career fairs, industry expos, and campus recruitment drives. Your enthusiasm and ability to articulate our mission will be key to attracting prospective candidates.
• • This position is designed for an ambitious and high-energy individual eager to learn the intricacies of recruitment. You will be more than just a recruiter; you will be a culture ambassador, identifying individuals who embody ServiceRocket's values: Build Processes to Drive Outcomes, Delight the Customer, Talk Straight, Share the Knowledge, and Think Team.
• • As part of the People team, you will be guided by our Chief Operations Officer, Colleen, who fosters an environment of efficiency, transparency, and continuous improvement. You will have the opportunity to connect with exceptional talent, build meaningful relationships, and contribute to the significant growth of ServiceRocket, all while developing your own professional skills and career trajectory within a supportive and inclusive work environment.
• • ServiceRocket's commitment to its employees is reflected in its strong Glassdoor rating and recognition for innovation and customer support, including the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award. Joining us means becoming part of a company with a proven track record and a bright future.