Talent Acquisition Specialist

📋 Description

• • Own the end-to-end talent pipeline for QVC, HSN, and CBI contact-center operations, filling hundreds of high-volume and full-lifecycle support roles every quarter while delivering a white-glove experience to every candidate and hiring manager.
• • Leverage cutting-edge TA technologies—ATS, CRM, AI sourcing tools, and social platforms—to identify, engage, and convert active and passive talent across Florida, Georgia, Boise-ID, North Carolina, South Carolina, Tennessee, Texas, Virginia, Pennsylvania, New Jersey, and Delaware.
• • Design and execute data-driven recruiting plans and sourcing strategies that shrink time-to-fill, improve quality-of-hire, and build evergreen talent pools for seasonal spikes and unexpected ramp-ups.
• • Serve as the primary point of contact for candidates from first hello to final offer, providing timely updates via email, Teams, and phone, ensuring every interaction reflects QVC Group’s reputation for warmth, authenticity, and inclusion.
• • Partner daily with CS&E Operations leaders and hiring managers to clarify job requirements, set realistic expectations, and calibrate on profiles—translating business needs into compelling job postings, targeted Boolean strings, and engaging outreach campaigns.
• • Screen, interview, and assess applicants using structured behavioral and competency-based techniques, maintaining meticulous documentation and ensuring full compliance with federal, state, and local employment laws.
• • Track funnel metrics, pipeline health, and diversity data in real time; present weekly dashboards that spotlight wins, bottlenecks, and actionable next steps to stakeholders at every level.
• • Champion an exceptional candidate experience by orchestrating seamless interview scheduling, timely feedback loops, and transparent offer negotiations—turning new hires into enthusiastic brand ambassadors.
• • Contribute to employer-branding initiatives—career-site content, social-media spotlights, virtual hiring events, and employee-referral campaigns—that position QVC Group as the employer of choice in the remote-first contact-center market.
• • Continuously optimize processes—piloting new tools, A/B testing messaging, refining intake templates—so the team stays agile in a fast-moving, live-social-shopping environment that never stands still.
• • Collaborate cross-functionally with HR Operations, Compensation, and Onboarding teams to guarantee smooth pre-hire contingencies, equitable offers, and day-one readiness for every new team member.
• • Model QVC Group’s core values of integrity, customer obsession, and one-team mindset, mentoring junior recruiters and sharing best practices that raise the bar for the entire talent acquisition function.