Tax Data Specialist Lead

VHR OSVHR

Job Overview

Location

US-Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Tax Data Specialist Lead is responsible for supporting the Tax Data Specialist team with queue management, escalation management and as a subject matter expert and first line of approach for resolution of team questions.
• The role involves queue management support, backing up other team members, addressing workload balancing and case assignment or redistribution.
• Escalation assistance and review/assistance of Sev 1 and 2 cases.
• Review cases and flag for QA review.
• Review reopened cases to identify opportunities for first-touch closure.
• Review aged cases for opportunity to resolve.
• Assisting team members with PBI report review and resolution.
• Support and/or assignment of high touch/high profile customers.
• Support team with enhancement identification and enhancement process.
• Report back trends and opportunities to leadership.
• Assumes other duties as assigned by Manager.
• Provide outstanding tax service support to OSV customers.
• Meet strict deadlines for monthly, quarterly, ad hoc reports, and data inquiries to support business needs.
• As functional subject matter expert, provide directions, instructions and/or training to team.
• Assist team as needed with daily task and assist with special team projects.
• Provide professional and timely responses to internal and external customers.
• Meet quality and production metrics outlined for position.
• Contribute to a positive, collaborative work environment.
• Establish and maintain relationship with customers and internal teams to ensure delivery of high quality services and products to internal and external customers.
• Work closely with the tax services department and other internal teams to deliver excellent customer service related to the entire payroll tax process.
• Analysis of tax/payroll data on the employer and employee level.

🎯 Requirements

• Must have knowledge of QA programs and techniques.
• Must value and promote team spirit and exhibit professionalism within the workplace.
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Strong communication and written skills.
• Ability to establish and maintain effective working relationships.
• High energy.
• Proficient in Microsoft Office Suite.
• Excel proficiency a must.
• Data Analytics.
• Attention to Detail.
• Strong time management skills.
• Ability to manage multiple projects with various deadlines in a fast paced work environment.
• Working knowledge of tax rules and requirements.
• Analytical skills; strong research and follow up skills.
• Customer service oriented is a must.

🏖️ Benefits

• Competitive salary.
• Opportunity for professional growth and development.
• Values-based culture.
• Upward mobility.
• Professional development opportunities.

Skills & Technologies

Senior

Remote

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VHR OSVHR

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About VHR OSVHR

VHR OSVHR provides workforce staffing and recruitment services focused on the oil, gas, and energy sectors, supplying technical personnel and project-based labor across upstream, midstream, and downstream operations worldwide.

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