TDM Operations Sr. Associate - Remote Eligible

📋 Description

• • Own the end-to-end execution of high-impact learning operations for one of the largest professional-services networks in the middle market, ensuring every consultant, auditor, and tax professional receives timely, accurate, and engaging development experiences.
• • Translate complex business requirements into detailed project plans that coordinate curriculum launches, compliance deadlines, and system migrations across multiple time zones; build Gantt charts, risk registers, and communication cadences that keep 50+ stakeholders aligned and informed.
• • Act as the go-to LMS Subject Matter Expert for Workday Learning, Cornerstone OnDemand, or similar enterprise platforms—configuring curricula, troubleshooting SSO issues, writing advanced reports, and coaching regional administrators on best-practice governance.
• • Consult with Human Capital, Risk & Compliance, and line-of-service leaders to define data requirements that feed executive dashboards, regulatory filings, and client-proposal credentials; translate learning metrics into actionable insights that influence strategic decisions.
• • Proactively audit 100,000+ learner records each quarter to ensure completion rates, CE credits, and certification statuses are 100 % accurate; design exception reports and automated quality-assurance scripts that cut manual rework by 30 %.
• • Lead continuous-improvement sprints that re-engineer intake forms, batch-upload templates, and notification workflows; present ROI findings that have already saved 1,200 staff hours annually.
• • Build and defend annual program budgets up to $2 M, tracking vendor invoices, venue costs, and technology subscriptions; provide monthly forecasts that keep spend within 2 % of plan.
• • Research next-gen learning technologies—AI-driven personalization, micro-learning APIs, and immersive VR simulations—then pilot low-risk proofs-of-concept that future-proof RSM’s talent experience.
• • Model inclusive leadership by mentoring junior coordinators, championing neuro-diverse-friendly course design, and ensuring every process meets WCAG 2.1 accessibility standards.
• • Serve as the calm, solutions-oriented voice during high-stakes compliance audits and surprise regulatory inspections, delivering evidence packs that pass scrutiny on the first review.
• • Translate technical LMS updates into plain-English release notes, host live “What’s New” webinars, and maintain a self-service knowledge base that reduces help-desk tickets by 25 %.
• • Champion a remote-first culture—facilitate virtual stand-ups, leverage Miro boards for process mapping, and ensure equitable access to development regardless of zip code.
• • Celebrate wins loudly: spotlight teams who hit 100 % compliance, share “learner of the month” stories, and cultivate the sense of camaraderie that makes RSM feel like nowhere else.