Job Overview
Location
Paris
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead, guide, and support a team of Customer Success Managers in France and Spain, driving performance through coaching, development, and accountability for key metrics including gross retention and net revenue retention
- • Clearly communicate the company vision, strategy, and goals to ensure alignment across the regional Customer Success team
- • Collaborate closely with Sales, Marketing, and Partner leadership to develop and execute a cohesive regional strategy for France and Spain
- • Identify knowledge gaps and training needs within the team, and implement targeted development initiatives to enhance team effectiveness
- • Analyze customer data and market trends to uncover actionable insights and design strategies specific to the French and Spanish markets
- • Represent the voice of the customer internally, ensuring customer feedback directly informs product improvements, process changes, and go-to-market strategies
- • Empower the Customer Success team to turn satisfied customers into brand advocates and increase customer advocacy and referrals
- • Evaluate and recommend improvements to workflows, systems, and tools used by the Customer Success team to increase efficiency and scalability
- • Serve as a key liaison between the regional team and global Customer Success leadership, ensuring alignment with global objectives while adapting to local market needs
- • Travel approximately 30% of the time to conduct customer onsite visits and attend industry events across France and Spain
- • Foster a strong Customer Success culture rooted in empathy, accountability, and continuous improvement
- • Work closely with the local team based in Paris’s 9th arrondissement to ensure seamless collaboration and operational cohesion
- • Drive customer engagement, retention, and expansion through proactive relationship management and strategic account planning
- • Stay informed about emerging trends in AI applications within Customer Success and explore opportunities to integrate them into team workflows
- • Maintain a high standard of communication and presentation skills to influence senior stakeholders and collaborate effectively across departments
🎯 Requirements
- • 5+ years Customer Success experience in a fast-growing B2B SaaS company
- • 2+ years leading Customer Success teams
- • Fluent in English and French
- • Based in Paris or within a reasonable commute to the 9th arrondissement office
- • Strong track record in customer engagement, retention, and expansion
- • Confident communicator and presenter, able to influence senior stakeholders
🏖️ Benefits
- • Flexible hours and 33 vacation days
- • Learning & Development Allowance
- • Tech Equipment provision
- • Annual company off-site and team events
- • Dog Friendly HQ
- • Corporate Discounts and wellbeing support through Open Up
Skills & Technologies
About SoSafe GmbH
SoSafe GmbH is a German cybersecurity company founded in 2018 that provides a SaaS platform focused on human-centric security awareness training and phishing simulations. Headquartered in Cologne with offices across Europe, it delivers multilingual e-learning content, behavior analytics, and incident response tools to help organizations reduce human error-related breaches and meet compliance mandates.
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