Job Overview
Location
United States
Job Type
Full-time
Category
Data Science
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Lead end-to-end technical customer engagements for high-value prospects and existing clients, designing and implementing integrations between WeTravel and third-party systems including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups.
- • Serve as the primary technical liaison between customers and internal teams, translating customer needs into actionable product and engineering requirements.
- • Conduct technical discovery sessions, solution design workshops, and live demo presentations to guide prospects through evaluation and adoption of WeTravel’s platform.
- • Act as the escalation point for senior-level technical issues, resolving complex integration challenges and ensuring seamless customer outcomes.
- • Manage, coach, and develop a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance reviews, and career development planning.
- • Build scalable team processes, playbooks, and onboarding resources to support team growth and operational efficiency as the function evolves into a Professional Services team.
- • Participate in hiring, training, and onboarding new team members to ensure alignment with WeTravel’s technical standards and customer success goals.
- • Partner closely with Sales, Product, Onboarding, and Account Management to ensure customer feedback directly influences the product roadmap and prioritization.
- • Define and document the technical sales and implementation lifecycle, creating standardized workflows for discovery, scoping, deployment, and handoff.
- • Develop and maintain a library of reusable technical assets including demo environments, integration guides, solution templates, and troubleshooting playbooks.
- • Track and report on key performance metrics such as deal support coverage, implementation timelines, and technical customer satisfaction (CSAT).
- • Drive cross-functional initiatives to improve customer onboarding, reduce time-to-value, and increase adoption of integrated features.
- • Contribute to the strategic design and scaling of WeTravel’s Professional Services model, shaping its structure, resourcing, and service offerings.
- • Maintain clarity and structure in fast-moving, evolving environments where processes are not yet established, proactively building systems that enable scalability.
- • Engage in both pre-sale and post-sale technical activities, balancing prospect engagement with ongoing customer implementation and support.
- • Communicate technical concepts effectively to both technical and non-technical stakeholders across sales, product, and customer success teams.
- • Prioritize and manage multiple concurrent customer projects with competing demands, ensuring timely delivery and high-quality outcomes.
- • Remain deeply familiar with integration tools and automation platforms, capable of designing, troubleshooting, and optimizing workflows without heavy reliance on engineering support.
🎯 Requirements
- • 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
- • At least 1 year of experience managing, mentoring, or leading a technical or customer-facing team
- • Comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems
- • Deep familiarity with integration tools like Zapier and ability to design, troubleshoot, and optimize automated workflows
- • Strong project and programme management skills to scope, plan, and drive complex cross-functional initiatives
- • Ability to lead technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts
🏖️ Benefits
- • Opportunity to build and lead WeTravel’s first dedicated Solutions Engineering team
- • Direct influence on the evolution of WeTravel’s Professional Services function
- • Collaborative, fast-paced environment with close alignment to Product and Engineering
- • Exposure to global travel industry customers and complex technical integrations
Skills & Technologies
Senior
Onsite
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Expired
Perceptyx, Inc.
Toronto - Hybrid
Full-time
Expired Apr 18, 2026
Hybrid
Degree Required
4 months ago
Expired
Health Catalyst
US Remote
Full-time
Expired May 2, 2026
Python
Azure
Terraform
+3 more
3 months ago
