Team Lead, Solutions Engineering - Amsterdam Office

WeTravel, Inc.

Job Overview

Location

Amsterdam Office

Job Type

Full-time

Full Job Description

📋 Description

• As the first dedicated Team Lead, Solutions Engineering at WeTravel, you will serve as a player-coach who bridges technical depth with customer impact, owning complex technical engagements end-to-end while leading and developing a small team of Sales Engineers and Technical Account Managers.
• On a day-to-day basis, you will lead technical discovery and solution design for high-value prospects, provide hands-on support for integrations with tools like Google Analytics, Zapier, QuickBooks, APIs, and webhooks, act as an escalation point for senior technical issues, and manage your team through regular 1:1s, coaching, performance conversations, and career development planning.
• You will sit within the Customer Experience organisation, reporting to the Implementation & Activation Director, and work closely with Sales, Product, Account Management, Onboarding, and Engineering teams to act as the clearest conduit between customer needs and the product roadmap, helping surface feedback and shape WeTravel’s evolving Professional Services function.
• In this role, you will build scalable team processes, playbooks, and onboarding resources, define and document technical sales and implementation processes, create reusable technical assets like demo environments and integration guides, and track key metrics such as deal support coverage, implementation timelines, and technical CSAT to drive continuous improvement.

🎯 Requirements

• 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
• At least 1 year of experience managing, mentoring, or leading a technical or customer-facing team
• Comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems

🏖️ Benefits

• Opportunity to build and lead a new team from the ground up as WeTravel’s first dedicated Solutions Engineering Team Lead
• Clear path to influence the evolution of WeTravel’s Professional Services function as the team grows
• Work in a fast-moving, collaborative environment where you can build structure and processes where little exists today

Skills & Technologies

Senior

Onsite

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WeTravel, Inc.

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About WeTravel, Inc.

WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.

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