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Team Leader - Cambridge

Deliveroo Holdings plc

Job Overview

Location

Cambridge - Coldhams Rd (Editions)

Job Type

Full-time

Full Job Description

📋 Description

• Lead daily shift operations at Deliveroo Editions in Cambridge, prioritizing tasks and delegating responsibilities to ensure peak performance and adherence to company KPIs.
• Supervise and coach team members on standard operating procedures (SOPs), ensuring full compliance with health, safety, and food safety regulations through regular H&S checks.
• Optimize the dispatch process to guarantee accurate order handling, timely rider coordination, and seamless service for restaurant partners such as Wagamama and Starbucks.
• Maintain high site standards by enforcing cleanliness, organization, and professionalism across all operational areas to support a safe and efficient working environment.
• Oversee team timekeeping and performance, ensuring accurate records and fostering a positive, cooperative team culture during every shift.
• Act as the primary on-site point of contact for riders, restaurant partners, and stakeholders, communicating clearly and resolving issues in real time.
• Drive operational excellence by identifying inefficiencies and implementing solutions to improve throughput, accuracy, and customer satisfaction.
• Ensure all activities comply with legal and regulatory requirements, including food handling protocols and workplace safety standards.
• Support Site Management in achieving site-wide goals through proactive leadership, problem-solving, and consistent performance monitoring.
• Adapt to a rotating shift schedule of 30 hours per week, working onsite at the Coldhams Rd (Editions) location in Cambridge.
• Represent Deliveroo’s brand by embodying a hands-on, results-driven approach and a commitment to excellence in a fast-paced, high-pressure environment.
• Collaborate with teammates across Deliveroo and DoorDash systems, contributing to a unified global operations team.
• Participate in ongoing training and development opportunities to build leadership skills and advance within the Operations team.

🎯 Requirements

• Proven leadership ability with experience training others and running shifts independently
• Strong hands-on mentality and ability to thrive in a high-pressure, fast-paced operational environment
• Excellent communication skills in written and spoken English to coordinate with riders, partners, and stakeholders
• Results-oriented mindset with a track record of consistently meeting or exceeding KPI targets
• Commitment to excellence in safety, legality, and compliance
• Right to work in the UK

🏖️ Benefits

• £14.30 per hour pay rate
• Free monthly Friday lunch on Deliveroo
• 25 days’ holiday (with increases based on service)
• Free Deliveroo Plus — no delivery fees on personal orders
• Career development and access to learning opportunities
• Life assurance and wellbeing support

Skills & Technologies

Senior

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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