Team Manager | Female-Led Gym Programs

📋 Description

• • Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app.
• • Full-time and remote-friendly (US time zones), with HQ in Austin, TX.
• • We are growing rapidly - $90M ARR ($3M in 2023), 4.9 stars (100k+ ratings), and a finalist for Apple's 2025 App of the Year.
• • As we scale, we're looking to bring on a Team Manager to help drive the quality, consistency, and performance of our coach-led fitness programs.
• • Team Management at Ladder means owning the strategy, systems, and standards that make a Ladder Team work.
• • This isn't account management. It's running a business inside a business, with real autonomy and real numbers attached to it.
• • Ownership & Standards
• • Own the day-to-day execution, performance, and management of your assigned Ladder teams
• • Review and analyze workout programming and hold everything members see to a 5-star bar
• • No team is ever finished. Every workout and every member experience has to be better than the last.
• • Every new team starts as an idea. You own the launch, the coach's onboarding, and making sure the team is built for the right member.
• • Coach Partnership
• • Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships
• • Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members
• • Help coaches deliver across the whole experience - programming, coaching, media, and community
• • Own the metrics that drive your teams' success
• • Meet regularly to turn data and feedback into clear, actionable guidance
• • Research & Insight
• • Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats). You can't improve what you haven't experienced.
• • Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet
• • Know your teams' target members deeply - who they are, what they want, and what keeps them training
• • WHO YOU ARE
• • You're a 10x Operator - part GM, part fitness nerd, part analyst.
• • You'll always have more coaches, teams, and good ideas than hours, and deciding what gets your week is the job.
• • When a number moves, up or down, you don't stop at reporting it - you go deep to find out why, then you fix it or you scale it.
• • You're comfortable owning an outcome, and comfortable telling a coach something they don't want to hear.
• • You move fast, but nothing sloppy gets past you.
• • You'd rather build the system than work the queue.
• • The Foundation
• • 2+ years in business operations, program/project management, or account management
• • A current fitness certification (NASM, NSCA, ACE, or similar)
• • You know good programming from bad - you can analyze a week of workouts and say whether it holds up
• • You can pull data, read it, and diagnose what's actually driving it
• • You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-app systems
• • You can build and analyze your own surveys
• • You thrive in fast-paced, high-agency environments
• • The Mindset
• • Member obsessed - you lose sleep over anything less than 5-star reviews
• • Diagnostic and data-backed - you find what caused it, and you can prove it
• • Final line of defense - organized and detail-oriented to a fault, nothing ships to members that you wouldn't put your name on
• • Systems-minded - you thrive inside structure and leave it better than you found it
• • AI-native - you use it to take on things you couldn't before, not to grammar check email
• • High agency - you don't wait for permission to solve problems
• • 🎯 WHY JOIN LADDER?
• • The Business
• • Well capitalized (Series B)
• • Profitable unit economics with disciplined growth
• • Big ambition: building a household name beyond fitness that our peers and children recognize in a decade
• • The Culture
• • High-performing team that wins the right way
• • "Let you cook if you have the chops" environment
• • Veteran team focused on customer problems and fast execution
• • The Benefits
• • Competitive salary + equity
• • Full health benefits (medical, dental, vision)
• • Unlimited PTO
• • New company computer and hardware
• • Austin HQ with remote flexibility (US time zones)
• • Paid fitness certifications and continuing education relevant to your role
• • Monthly gym membership stipend
• • Free Ladder membership for you and your family
• • Fully-stocked gym @ Ladder HQ