Job Overview
Location
Bangalore, INDIA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 6, 2026
Full Job Description
đź“‹ Description
- • As a Team Manager, Technical Support at Smartsheet Inc., you will lead and mentor a globally distributed team of technical support professionals to deliver enterprise-level post-sales support, ensuring exceptional customer experiences and operational excellence.
- • Day to day, you will manage team performance through coaching, feedback, and goal setting; oversee case and queue management; analyze KPIs and customer feedback to drive improvements; participate in release readiness; recruit and onboard talent; and collaborate across global Support and other stakeholders to align on initiatives and share best practices.
- • Smartsheet is a global leader in work automation and enterprise collaboration tools, empowering teams to streamline workflows, gain insights, and scale operations. The Support team serves as the first line of customer engagement, combining technical expertise with empathy to resolve issues and advocate for user success.
- • In this role, you will develop leadership and people management expertise in a high-growth SaaS environment, strengthen your ability to drive team performance and customer outcomes, and gain experience in global team coordination, process improvement, and strategic alignment with Support leadership.
🎯 Requirements
- • 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors
- • 3+ years experience working in a technical support or customer service environment, preferably in a fast-paced, high-volume technical SaaS setting
- • Excellent end-user interaction and strong written and verbal communication skills
- • Experience coaching, mentoring, managing, and evaluating performance of individual contributors
- • Demonstrated ability to work independently, take ownership of challenges, and learn new skills quickly in a evolving software environment
🏖️ Benefits
- • Opportunity to lead and develop a globally distributed team in a supportive, inclusive culture that values diverse perspectives
- • Freedom to explore, push boundaries, and grow beyond your role with real impact on customer and team success
- • Access to continuous learning and skill development alongside a leading global software product
- • Commitment to equal opportunity and inclusion, with support for accommodations to ensure a positive interview experience
Skills & Technologies
About Smartsheet Inc.
Smartsheet provides a cloud-based work management platform that enables teams to plan, track, automate and report on projects and processes. The software combines spreadsheet-like interfaces with project management, collaboration, workflow automation and content management features. It serves enterprises, government agencies and small to medium businesses across industries including technology, construction, healthcare and financial services. Founded in 2005 and headquartered in Bellevue, Washington, Smartsheet generates revenue through subscription plans and professional services.
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