Tech Lead Manager, Infrastructure

📋 Description

• • Zip is at the forefront of revolutionizing how modern businesses operate in the AI-driven era. We are tackling the pervasive complexity inherent in enterprise software procurement, a market exceeding $120 trillion annually. Our mission is to simplify this process with a consumer-grade user experience, establishing a new category and leading the market in this $50 billion+ TAM space. We are building a world-class team, attracting talent from leading technology companies, and backed by significant funding and a $2.2 billion valuation. Join us as we continue to innovate and deliver exceptional value to our customers.
• • We are seeking a highly motivated and experienced Tech Lead Manager to spearhead our Core Infrastructure team in Toronto, Canada. This pivotal role offers the opportunity to manage a talented local engineering team, take direct ownership of Zip’s Kubernetes platform, and drive advancements in our observability and deployment tooling. You will be instrumental in partnering with our Core Infrastructure team in San Francisco to execute Zip’s ambitious multi-region expansion strategy. Furthermore, you will serve as the local site lead for the broader Foundations Engineering Group in Toronto, fostering a collaborative and high-performing engineering culture.
• • As the Tech Lead Manager for Core Infrastructure, you will be responsible for defining and executing the strategic vision for our observability, reliability, and modernization initiatives. This includes setting clear goals, outlining roadmaps, and ensuring the successful implementation of projects that enhance the stability, scalability, and efficiency of Zip's core infrastructure.
• • You will lead and mentor a high-performing team of 4-5 engineers based in the Toronto office. A key aspect of your role will be to foster their professional growth and development through regular feedback, coaching, and by providing challenging and rewarding opportunities. Your leadership will be crucial in building a cohesive and motivated team that consistently delivers exceptional results.
• • This is a hands-on leadership position. You will actively contribute to the team’s core technical projects, leveraging your deep expertise in infrastructure and platform engineering. Your ability to dive into technical challenges, architect solutions, and guide the team through complex implementations will be essential for success.
• • You will be tasked with establishing and continuously refining operational processes to ensure excellence in execution. This includes implementing best practices for software development, deployment, monitoring, and incident response. Clear and effective communication with stakeholders across engineering, product, and other departments will be paramount to ensure alignment and transparency.
• • Collaboration is key. You will work closely with other engineering leaders within the Toronto office to support the growth and scaling of the entire Toronto engineering team. This includes contributing to hiring strategies, fostering cross-team collaboration, and promoting a unified engineering culture.
• • You will play a critical role in driving Zip’s multi-region expansion by partnering closely with the Core Infrastructure team in San Francisco. This involves understanding and addressing the unique infrastructure needs of a global, multi-region deployment, ensuring seamless operations and high availability across all geographies.
• • Your responsibilities will extend to overseeing and enhancing Zip’s Kubernetes platform, ensuring its robustness, scalability, and security. You will also lead efforts to improve our observability stack, providing deep insights into system performance and health, and optimizing our deployment tooling to enable faster, more reliable releases.
• • This role requires a proactive approach to identifying and mitigating risks, ensuring the reliability and resilience of our infrastructure. You will champion a culture of continuous improvement, encouraging innovation and the adoption of new technologies where appropriate to maintain Zip's competitive edge.
• • As the local site lead for the Foundations Engineering Group in Toronto, you will be a key representative of this function, contributing to its strategic direction and ensuring its effective operation within the Toronto office. This includes fostering a strong sense of community and shared purpose among the Toronto-based infrastructure engineers.
• • Ultimately, you will be instrumental in shaping the future of Zip's infrastructure, ensuring it can support our rapid growth and ambitious product roadmap. Your leadership will directly impact our ability to serve our rapidly expanding global customer base and maintain our position as a leader in the procurement technology space.