Tech Ops Director, Baseball

Hawkeye Innovations Limited

Job Overview

Location

Atlanta, GA

Job Type

Full-time

Full Job Description

📋 Description

• Reports to the Head of Baseball and is responsible for leading the deployment, reliability, and scalability of all Hawk-Eye and KinaTrax baseball technologies across MLB, MiLB, NCAA, and international venues.
• Owns the end-to-end software and hardware deployment process for new installations and upgrades, defining acceptance criteria and managing factory acceptance, lab testing, and field commissioning.
• Ensures roll-outs meet reliability, latency, and data-quality targets across all leagues and countries.
• Leads the service management function, including incident response, root-cause analysis, change management, and release governance.
• Establishes SLAs/OLAs for platform availability, latency, and support response times; reports KPIs and trends.
• Builds proactive monitoring, observability, and automation tools to reduce manual intervention.
• Drives continuous platform engineering initiatives to simplify deployments, unify software stacks, and reduce operational complexity.
• Collaborates with R&D and Systems & Sales Engineering to validate new hardware and software before wide release.
• Champions automation and tooling to enable Operations to run more venues with fewer manual processes.
• Leads and develops TechOps managers, leads, and engineers; sets objectives and career paths.
• Owns the TechOps budget for per-kit cost, cloud, tooling, and team costs; collaborates with the Operations Director on shared hardware costs.
• Has 7+ years of experience in technical operations, DevOps, platform engineering, or similar roles; 5+ years leading teams.
• Proven track record deploying and operating large-scale distributed systems or broadcast technologies.
• Expertise in incident management, release management, automation tooling, and infrastructure as code.
• Strong stakeholder-management skills; able to translate technical details for non-technical audiences.

🎯 Requirements

• 7+ years of experience in technical operations, DevOps, platform engineering, or similar roles.
• 5+ years of experience leading teams.
• Proven track record deploying and operating large-scale distributed systems or broadcast technologies.
• Expertise in incident management, release management, automation tooling, and infrastructure as code.
• Strong stakeholder-management skills.

🏖️ Benefits

• Anticipated annual base salary of $87,831.00 - $125,834.00.
• Comprehensive benefits package including healthcare coverage, paid vacation time, and 80 hours of accrued paid sick leave annually.

Skills & Technologies

Onsite

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Hawkeye Innovations Limited

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About Hawkeye Innovations Limited

Hawkeye Innovations operates ball-tracking vision systems that officiate and analyse sport. Its camera-based technology delivers real-time spatial data for line calls, player tracking and performance metrics in tennis, cricket, football, baseball and more. Originally developed for broadcast replay, the system now underpins official video-review decisions for governing bodies including the ICC, FIFA and ATP. The company licenses its hardware-software platform to leagues, broadcasters and venue operators, integrating with existing production workflows and officiating protocols.

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