Job Overview
Location
Barcelona
Job Type
Full-time
Category
Operations
Date Posted
July 21, 2026
Full Job Description
đź“‹ Description
- • As a Product Support Specialist, you will act as a trusted advisor to our customers, helping them unlock the full potential of our FP&A platform while supporting their financial digital transformation.
- • You will combine technical expertise, financial knowledge, and strong communication skills to resolve complex issues and continuously improve the customer experience.
- • Customer Support & Advisory:
- • Serve as the primary point of contact for customers, guiding them in maximizing the value of our platform.
- • Provide high-quality support via email and live calls, ensuring timely and effective issue resolution.
- • Deliver user guidance and training on best practices, new features, and troubleshooting processes.
- • Support customers across different industries, understanding their unique financial strategies and transformation journeys.
- • Technical Problem Solving:
- • Diagnose complex technical and data-related issues within our FP&A software.
- • Analyze financial models and datasets to identify root causes and propose solutions.
- • Manage and prioritize support tickets to ensure responsiveness and customer satisfaction.
- • Cross-Functional Collaboration:
- • Partner closely with Engineering to investigate and resolve software bugs.
- • Collaborate with Product to share feedback and contribute to continuous product improvement.
- • Work alongside global team members to support an international customer base.
🎯 Requirements
- • 2+ years of experience in:
- • Technical support (preferably in SaaS), and/or
- • Application support roles, and/or
- • FP&A, financial modeling, or related finance roles (typically with an academic background in Economics, Business, Finance, Accounting, or related fields).
- • Strong analytical and problem-solving skills.
- • Strong proficiency in Excel — proficiency in BI tools is a huge bonus.
- • Excellent written and verbal communication skills in English and Spanish.
- • Ability to explain complex technical and financial concepts clearly.
- • Empathetic, patient, and customer-focused mindset.
- • Comfortable working in a fast-paced, global environment as part of an international team.
🏖️ Benefits
- • Competitive compensation including equity package.
- • Competitive vacation policy.
- • Medical Insurance.
- • L&D budget.
- • Access to Meditopia (wellbeing platform).
- • Language courses (English / Spanish).
🏠Location
- • Barcelona.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Abacum Technologies, Inc.
Abacum Technologies provides cloud-based financial planning and analysis (FP&A) software that unifies data from ERP, CRM and HRIS sources. Purpose-built for mid-market finance teams, the platform automates budgeting, forecasting, reporting and scenario modeling while enabling real-time collaboration across departments. Machine-learning algorithms surface anomalies, predict trends and generate plain-language insights, reducing manual spreadsheet work. SOC 2 Type II compliant, the solution integrates with major accounting, banking and business intelligence tools, giving CFOs and controllers a single source of truth for strategic decision-making and investor reporting.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Assurant, Inc.
2 months ago
Assurant, Inc.
2 months ago
Onhires Inc.
21 days ago
WeLoglobal Inc.
2 months ago