Technical Account Executive

PostHog Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end customer journey for new prospects who contact PostHog via the website or through outbound outreach, guiding them from initial inquiry to closed deal and beyond.
• Serve as the primary point of contact for technical evaluation of PostHog’s product suite, including PostHog Code, PostHog AI, and the built-in data warehouse, ensuring customers understand how to implement and leverage these tools effectively.
• Conduct discovery calls with engineers, product managers, and founders to assess technical needs, identify use cases, and position PostHog as a superior alternative to existing tools.
• Manage multi-threaded sales cycles across technical, legal, and procurement teams within mid-market and enterprise organizations, navigating complex decision-making structures without relying on internal support teams.
• Build and nurture long-term customer relationships by acting as an extension of the customer’s team, responding promptly via Slack and other async channels, and removing adoption blockers.
• Convert inbound leads and execute creative, high-touch outbound campaigns to engage users from large companies who have self-signed up for PostHog but haven’t yet converted to paid plans.
• Accurately qualify leads by distinguishing between high-potential opportunities and low-fit prospects, prioritizing efforts to maximize conversion efficiency and pipeline velocity.
• Collaborate directly with product teams to relay customer feedback, feature requests, and pain points—bypassing bureaucracy to ensure insights drive product improvements.
• Structure and negotiate contract terms that align with customer needs and PostHog’s pricing model, ensuring proper sizing of licenses based on usage, team scale, and product adoption.
• Deliver personalized, high-quality communication through written follow-ups, Slack summaries, Loom videos, and evaluation plans—maintaining clarity and professionalism in an async-first environment.
• Adapt communication style and depth of technical detail depending on audience (e.g., engineer vs. executive), maintaining consistent quality across diverse customer contexts.
• Drive revenue growth by expanding usage within existing accounts, identifying upsell opportunities across PostHog’s product suite, and strategically saying no to customers who are not a good fit.
• Operate autonomously with full ownership of quota, managing time across prospecting, demos, evaluations, and customer support without micromanagement or scheduled meetings dominating your schedule.
• Work on a makers’ schedule: Tuesdays and Thursdays are meeting-free, with communication defaults to PRs, async updates, and written documentation over real-time chat or calls.
• Avoid reliance on automation or volume-based outreach; instead, build authentic, white-glove relationships through creativity, relevance, and deep product expertise.
• Maintain mastery of PostHog’s entire product ecosystem, including feature flags, SDK implementation, data pipeline configuration, and SQL-based analytics, to advise customers on best practices and stack integration.
• Represent PostHog’s culture of transparency, weirdness, and ambition in every customer interaction, embodying the company’s values while driving commercial outcomes.

🎯 Requirements

• Ability to deeply understand PostHog’s technical products, including feature flags, data warehouse, SDKs, and AI tools, and advise customers on implementation and configuration
• Proven experience managing a book of business and leading multi-threaded, complex sales cycles across technical, legal, and procurement stakeholders
• Strong written communication skills for async, remote-first environments, including emails, Slack summaries, Loom scripts, and evaluation plans
• Commercial mindset focused on both acquiring new customers and expanding revenue within existing accounts through adoption and upsell
• High level of autonomy and comfort owning the full sales cycle from first contact to close and beyond
• Strong customer focus with ability to remove adoption blockers and act as a trusted advisor, not just a salesperson

🏖️ Benefits

• Base salary plus commission structure with total pay reflected in the compensation calculator
• Fully remote work environment with async-first culture and meeting-free Tuesdays/Thursdays
• Access to transparent company data including revenue, board notes, fundraising plans, and public handbook
• Autonomy to choose what to work on based on impact and personal motivation, with engineers leading product decisions
• Opportunity to work with cutting-edge developer tools and AI-powered product analytics platform
• Culture that encourages creativity, weirdness, and shipping fast without bureaucracy

Skills & Technologies

Remote

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PostHog Inc.

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About PostHog Inc.

PostHog provides an open-source product analytics platform that lets teams track user behavior, run A/B tests, and gather feedback without sending data to third parties. The self-hosted or cloud service captures events, pageviews, feature flags, and session recordings, then surfaces insights through dashboards, funnels, retention, and cohort analysis. Engineers can instrument code once and non-technical teammates can query results using SQL or visual builders. The company maintains the core project under an MIT license and offers paid tiers for enterprise support, higher volumes, and advanced features such as correlation analysis, data pipelines, and team collaboration tools.

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