Technical Account Manager

Kaseya Holdings Inc.

Job Overview

Location

Miami, FL

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical liaison for Kaseya customers, ensuring seamless adoption and maximum value realization from the IT Complete platform.
• Conduct in-depth Technical Account Reviews to assess customer usage, identify underutilized features, and uncover opportunities for expansion within existing accounts.
• Own the end-to-end resolution of technical obstacles preventing customers from achieving desired outcomes with Kaseya’s AI-powered IT management and cybersecurity solutions.
• Collaborate cross-functionally with Product, Engineering, and Operations teams to drive issue resolution, escalate critical feedback, and influence product roadmap priorities.
• Develop and deliver customized solution demonstrations and technical presentations tailored to MSPs, enterprises, and mid-sized businesses to showcase platform capabilities and integrations.
• Proactively position and sell professional services and training programs to enhance customer proficiency, drive engagement, and increase product adoption.
• Identify and cultivate opportunities for upselling additional modules within the Kaseya platform, working in alignment with Account Managers to close expansion deals.
• Deliver best practice guidelines, knowledge transfer sessions, and updates on new product features and enhancements to ensure customers remain current and effective.
• Maintain deep expertise in Kaseya software modules through continuous hands-on learning, assigned training, and participation in skill enhancement programs.
• Apply demonstrated knowledge of network and desktop management solutions to advise customers on optimal implementation strategies for IT management in diverse environments.
• Provide pre-sale technical solution design, including functional and architectural recommendations, to support sales efforts and customer decision-making.
• Act as a leadership voice in shaping product improvements by translating customer feedback into actionable insights for product teams and presenting product roadmaps to key stakeholders.
• Understand the unique IT management and security challenges faced by Managed Service Providers (MSPs), enterprise IT teams, and mid-sized businesses to tailor guidance effectively.
• Maintain fluency in Business-Level English to communicate complex technical concepts clearly and professionally to diverse customer audiences.

🎯 Requirements

• 2-4 years’ experience in a customer-facing technical account role
• Experience conducting technical account reviews for SaaS or technology solutions
• Strong presentation and communication skills
• Demonstrated knowledge of network and desktop management solutions
• Demonstrated ability to identify and leverage customer opportunities
• Well-spoken with fluent understanding of Business-Level English

🏖️ Benefits

• Opportunity to work with a global leader in AI-powered IT management and cybersecurity software
• Exposure to cutting-edge SaaS platforms managing over 15 million endpoints worldwide
• Continuous professional development through assigned training and skill enhancement programs
• Collaborative environment with cross-functional teams including Product, Engineering, and Operations

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Kaseya Holdings Inc.

Visit Website

About Kaseya Holdings Inc.

Kaseya Holdings Inc. provides cloud-based IT management and security software for managed service providers and internal IT teams. Its platform integrates remote monitoring, endpoint management, backup, network administration, compliance, and cybersecurity tools into a unified system. The company serves small to midsize businesses and enterprises through subscription and perpetual licenses, supporting Windows, macOS, and Linux environments worldwide.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.