Technical Account Manager

📋 Description

• • The Technical Account Manager serves as the critical technical liaison between Apollo Information Systems' services team and client accounts, ensuring seamless project execution, customer satisfaction, and the conversion of project-based work into recurring security services. This role is pivotal in maintaining Apollo’s cybersecurity-as-a-service model by translating complex technical findings into actionable guidance for both technical and executive stakeholders, directly supporting the company’s mission to deliver measurable protection without the burden of in-house security teams.
• • Day-to-day responsibilities include serving as the primary point of contact for assigned client accounts, managing relationships and ensuring timely communication across all service engagements; developing a deep technical understanding of clients’ IT infrastructure, security posture, and business objectives to identify risks, recommend solutions, and provide troubleshooting and configuration guidance; conducting regular account reviews with Sales and clients to assess service effectiveness, identify gaps, and develop expansion opportunities through upselling and cross-selling; collaborating with Services Leads and Sales to scope new engagements, develop proposals, and maintain detailed account plans identifying growth strategies, key stakeholders, and technical requirements; coordinating with internal teams across Sales, Security Operations, Engineering, Analysis, and CISO consulting to ensure seamless execution of client engagements; translating complex technical findings and security recommendations into clear, actionable guidance for both technical and non-technical stakeholders; tracking and maintaining accurate account health metrics, service delivery KPIs, expansion pipeline, client documentation, and historical engagement records within the CRM system; advocating for client needs internally by providing feedback to leadership on service improvements, product enhancements, and market trends while staying current on the evolving cybersecurity landscape; and supporting incident response and assessment engagements as needed, providing technical coordination and client communication.
• • Apollo Information Systems is a rapidly growing cybersecurity services company backed by Series A investment from Syn Ventures, pioneering a cybersecurity-as-a-service model that replaces fragmented tools with unified, outcome-driven security programs. The company serves state and local government, K-12 and higher education, and mid-market enterprises, with deep specialization in election security through its Apollo Aegis platform and full portfolio of managed security, advisory, assessment, incident response, and offensive security services. Apollo fosters a collaborative, mission-driven culture where deep cybersecurity expertise meets business acumen, emphasizing integrity, entrepreneurship, and winning together through intense collaboration and no silos.
• • In this role, the Technical Account Manager will develop advanced expertise in aligning technical cybersecurity services with business outcomes, mastering the art of communicating complex security concepts to diverse audiences ranging from IT technicians to C-suite executives. The position offers significant opportunity to influence service delivery and product strategy through direct client feedback, build lasting partnerships with high-value clients in critical sectors like government and education, and grow into a trusted advisor who not only manages accounts but actively shapes clients’ long-term security posture and compliance journey—directly contributing to Apollo’s growth and market leadership in outcome-based cybersecurity services.