Technical Account Manager

📋 Description

• • As a Technical Account Manager (TAM) at Ping Identity, you will be instrumental in ensuring our clients achieve maximum success and value from their Ping solutions. You will serve as a critical liaison between our customers and various internal teams, including Support, Engineering, and Product Management, to guarantee a seamless and effective customer journey from initial purchase through to full production deployment and ongoing optimization. Your primary objective is to deliver tangible value to our customers, fostering strong relationships and driving their continued success with our cutting-edge identity and access management platform.
• • In this dynamic role, your day-to-day responsibilities will encompass a broad range of technical and client-facing activities. You will provide expert technical recommendations and guidance, sharing best practices tailored to each client's unique identity and security requirements. A key aspect of your role will involve facilitating visibility into Ping Identity's product roadmap, proactively educating and engaging customers on upcoming features and enhancements. You will offer hands-on, over-the-shoulder configuration assistance for various features and user flows, ensuring clients can effectively implement and utilize our solutions. Regular business reviews with customer leadership will be conducted to demonstrate progress against their defined goals and showcase performance improvements achieved through Ping's platform. You will play a vital role in planning and strategizing customer roll-outs and platform upgrades, ensuring smooth adoption and minimal disruption. To empower our clients, you will provide ad-hoc training sessions focused on the most critical areas for skill development within their teams. You will also be involved in managing and prioritizing support tickets raised by clients, acting as a key point of contact to ensure timely and effective resolution. Product demonstrations of Ping technologies will be a regular part of your engagement, showcasing the capabilities and benefits of our solutions. Furthermore, you will act as a crucial feedback loop to our Product Management team, relaying customer trends and requirements to inform future product development and enhancements. Occasional availability during off-hours may be necessary to serve as a liaison or escalation point during critical customer implementations or upgrades, ensuring continuous support and minimizing downtime. Ultimately, your proactive management of ongoing customer needs will be key to driving high customer retention and fostering unwavering loyalty.
• • Ping Identity is a leader in intelligent, cloud identity solutions, enabling secure and seamless digital experiences for users across shopping, work, and banking environments. Our mission is to provide digital freedom without compromise, a principle that extends from our technology to our company culture. We champion every identity, celebrating diversity and empowering individuals to bring their authentic selves to work. Headquartered in Denver, Colorado, with a global presence, we serve some of the world's largest enterprises, including over half of the Fortune 100. We are fundamentally changing how businesses approach cybersecurity, digital experiences, and identity and access management.
• • In this role, you will have the opportunity to deepen your expertise in identity and access management technologies, becoming a trusted advisor to enterprise clients. You will gain invaluable experience in managing complex customer relationships, understanding their strategic business objectives, and aligning Ping's solutions to meet those needs. This position offers a unique chance to influence product development by providing direct feedback to engineering and product teams, shaping the future of identity security. You will develop advanced skills in technical consultation, strategic account management, and cross-functional collaboration, positioning you for significant career growth within a rapidly expanding technology company.
• • The role requires a proactive approach to client engagement, focusing on building long-term partnerships and ensuring customer satisfaction. By understanding client challenges and providing strategic technical guidance, you will directly contribute to their success and the overall growth of Ping Identity. Your ability to translate technical capabilities into business value will be paramount. You will be at the forefront of ensuring our clients leverage the full potential of their Ping investments, driving adoption, and fostering loyalty through exceptional service and technical acumen. This is an opportunity to make a significant impact by safeguarding digital identities and enabling seamless user experiences for some of the world's most prominent organizations, all while growing your career in a supportive and innovative environment.