Job Overview
Location
Costa Rica
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Technical Account Manager at Redis Ltd., you will serve as the technical liaison for customers, acting as the subject matter expert on all technical aspects of the Redis platform to ensure successful post-sales engagement and long-term customer success.
- • Your day-to-day responsibilities include supporting the post-sales process by understanding client needs and the Redis technological platform, developing trusted advisor relationships with clients, driving technical aspects of revenue performance optimization, serving as the technical and product expert, identifying and upselling new revenue opportunities, onboarding new customers, providing Enhanced Enterprise Support, and collaborating internationally to streamline product delivery processes.
- • Redis is a global leader in real-time technology, powering the fastest apps used by over 10,000 worldwide customers through Open-Source Redis and Redis Enterprise. The company is committed to innovation, diversity, and creating a faster world with simpler experiences, offering a dynamic, fast-paced environment where curiosity and initiative are valued.
- • In this role, you will deepen your technical expertise in database technologies and cloud platforms, strengthen your client-facing and consultative skills, gain experience in enterprise sales and account expansion, and grow your ability to bridge technical and business needs—positioning you for advancement in technical account management, solutions engineering, or customer success leadership.
🎯 Requirements
- • 3+ years of experience in pre/post sales engineering, ideally in database engineering
- • Hands-on experience with server-side software development and Linux
- • Practical hands-on experience with AWS and/or GCP
- • Strong technical skills to assess and address customer needs and challenges
- • Strong verbal and written communication, organization, multitasking, and time management skills
- • Bachelor’s degree from a university, preferably in Computer Science
🏖️ Benefits
- • Opportunity to work with cutting-edge real-time technology used by 10,000+ global customers
- • Commitment to diversity, inclusion, and equal employment opportunities across all protected classifications
- • Access to reasonable accommodations for applicants with mental and/or physical disabilities during recruitment
- • Global collaboration with international teams to drive process improvements and product delivery
- • Culture that values curiosity, innovation, and employees bringing their authentic selves to work
- • Role based in Costa Rica with a globally distributed, fast-paced, and evolving work environment
Skills & Technologies
About Redis Ltd.
Redis is a leading provider of real-time data solutions, specializing in an in-memory data structure store used as a database, cache, and message broker. Its core offering, Redis Enterprise, provides a high-performance, scalable, and reliable platform for applications requiring instant data access and processing. The company serves a wide range of industries, including finance, e-commerce, gaming, and telecommunications, enabling businesses to build faster, more responsive applications. Redis is recognized for its open-source roots and its commitment to innovation in the database and data management space, empowering developers and enterprises to leverage the power of real-time data.
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