Technical Account Manager - GRC/Identity Governance

Delinea Inc.

Job Overview

Location

U.S. Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Account Manager for Delinea's Fastpath product family, you will serve as the trusted technical advisor and subject matter expert for enterprise customers navigating complex compliance landscapes, helping them mitigate access risks, streamline audit processes, and achieve regulatory compliance through effective use of identity governance solutions.
• You will drive customer success by delivering remote onboarding, configuration guidance, and training on Fastpath modules including access risk management, Segregation of Duties analysis, automated user access certifications, change tracking, and compliance reporting, while monitoring health metrics and proactively identifying expansion opportunities.
• Acting as a bridge between customers and internal teams, you will resolve high-priority issues related to access data accuracy, certification campaigns, and integration challenges, document control evidence and risk mitigations, and advocate for customer needs in product roadmap discussions with Engineering and Product Management.
• You will conduct regular review sessions to validate platform configurations against audit objectives, develop executive-level reports on access risk posture and compliance trends, and coordinate participation in early access programs and beta testing for new Fastpath releases focused on compliance use cases.
• Subject to travel and safety, you will visit customer sites primarily in North America for Quarterly Business Reviews, compliance assessments, and deep-dive workshops, building strong relationships across Delinea to mobilize resources quickly for customer challenges.
• You will maintain high performance through customer satisfaction surveys and compliance outcomes, leveraging your expertise in GRC, ITGC, and enterprise applications (SAP, Oracle, Microsoft Dynamics, NetSuite, HCM/CRM) to deliver measurable ROI through reduced audit effort and improved control effectiveness.
• This role offers the opportunity to deepen your expertise in identity governance, compliance automation, and audit readiness while working with cutting-edge cloud-native security technology that protects human and machine identities across modern enterprises.
• You will grow professionally by leading transformational compliance projects, influencing product direction based on real-world customer needs, and advancing your career in a values-driven organization that emphasizes ownership, nimbleness, global collaboration, and spirited innovation.

🎯 Requirements

• 4+ years of experience in a technical advisory or customer success role focused on access governance, GRC, compliance, audit, or internal controls, such as Customer Success Manager, GRC Consultant, Audit/Compliance Specialist, or Professional Services Consultant.
• Strong background in compliance, audit, or internal audit functions with hands-on experience in control evidence collection, Segregation of Duties (SoD) analysis, user access reviews/certifications, and IT General Controls (ITGC) for regulations like SOX, GDPR, HIPAA, and PCI.
• Hands-on knowledge of enterprise applications including ERP systems (SAP, Oracle, Microsoft Dynamics, NetSuite) and HCM/CRM platforms typically involved in access governance and compliance initiatives.
• Prior experience with Fastpath solutions or comparable GRC/IGA tools (e.g., for SoD analysis, access certifications, audit automation) is a significant advantage.
• Proven track record leading large-scale compliance or transformational projects across organizational silos with minimal supervision, demonstrating accountability, creativity, and tenacity.
• Ability to plan, organize, and prioritize multiple responsibilities effectively while engaging confidently with enterprise clients at director or executive levels.
• Strong written and verbal communication skills, with the ability to explain complex access governance and compliance concepts clearly to both technical and non-technical audiences.
• Proficiency in documenting current processes, risks, mitigations, and proposed improvements in a clear, concise manner.
• Deep understanding of Segregation of Duties, access risk analysis, user access reviews/certifications, and ITGC in the context of regulatory compliance frameworks.
• Experience working with cloud-based GRC, IGA, or access governance solutions and their integration with major ERP, HCM, or CRM systems.
• Familiarity with audit preparation, control evidence gathering, risk quantification, and reporting for auditors or internal compliance teams.
• Knowledge of compensating controls, mitigation strategies, and integration with GRC platforms such as AuditBoard or Workiva.
• Working knowledge of business application security models, role-based access, and data-level permissions.
• Prior exposure to compliance frameworks (COSO, ISACA best practices) and audit-focused tools/rulesets is highly desirable.

🏖️ Benefits

• Competitive salary with a meaningful bonus program tied to individual and company performance.
• Excellent benefits package including healthcare insurance, pension/retirement matching, comprehensive life insurance, and an employee assistance program.
• Generous time off plans and paid company holidays to support work-life balance and well-being.
• Opportunity to work with a passionate, global team dedicated to securing human and machine identities for the world’s largest organizations.
• Culture of innovation, respect, ownership, and nimbleness guided by Delinea’s core values: Spirited, Trust, Respect, Ownership, Nimble, and Global.
• Meaningful work with clear career progression in a fast-growing, market-leading identity security company backed by TPG.

Skills & Technologies

Remote

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Delinea Inc.

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About Delinea Inc.

Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.

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