Technical Account Manager - Healthcare

UiPath, Inc.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical advisor for strategic healthcare customers, guiding them through the full lifecycle of UiPath Platform adoption, from initial implementation to enterprise-scale automation and Agentic AI programs.
• Build and deliver hands-on proof-of-concepts (POCs), agent prototypes, and automation accelerators directly within customer environments to accelerate adoption of agentic capabilities.
• Develop reusable POC templates, deployment accelerators, and solution patterns for the Client Success team to replicate across the healthcare portfolio.
• Own the technical success of healthcare accounts by conducting technical health checks, maturity assessments, and identifying opportunities to improve scalability, governance, reliability, and adoption.
• Provide proactive technical guidance on platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting for enterprise automation systems.
• Collaborate with customer technical teams to design solutions leveraging automation, AI orchestration, integrations, APIs, and emerging agentic capabilities.
• Partner with UiPath Product Support, Engineering, Professional Services, and Solution Engineering teams to resolve complex, high-priority customer technical challenges.
• Ensure AI governance, security, and compliance alignment with healthcare industry standards by working closely with UiPath Infra and security teams.
• Deliver technical workshops, presentations, and strategic planning sessions to enable customer stakeholders on UiPath best practices and emerging platform capabilities.
• Stay current on advancements in Agentic AI, Generative AI, LLMs, Retrieval-Augmented Generation (RAG), Intelligent Document Processing, and healthcare IT trends to translate innovation into measurable business outcomes.
• Balance strategic advisory responsibilities with hands-on technical execution, including code reviews, solution development, configuration, and troubleshooting as needed.
• Assess customer environments to identify technical risks and opportunities, independently driving actions that reduce risk, accelerate adoption, and increase business value realization.
• Contribute to reusable assets, best practices, and enablement materials to strengthen the broader Client Success organization.
• Maintain awareness of contract utilization to drive shelfware consumption and positively impact commercial outcomes.
• Operate independently in a fast-paced, evolving technology environment with minimal oversight, prioritizing effectively to deliver results.
• Communicate complex technical concepts clearly to both technical and non-technical audiences, building trust and alignment across customer roles from developers to executives.

🎯 Requirements

• 10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, Professional Services, Software Engineering, or similar customer-facing technical roles.
• Direct, hands-on experience implementing, supporting, or architecting solutions on the UiPath Platform.
• Strong knowledge of enterprise automation technologies, software development practices, cloud platforms, integrations, APIs, and enterprise architecture concepts.
• Hands-on experience building agentic or LLM-powered solutions, including prompt engineering, tool/function design, agent orchestration, and output validation.
• Demonstrated ability to diagnose complex technical challenges, navigate ambiguity, and develop creative, practical solutions to difficult customer problems.
• Strong communication, presentation, and facilitation skills with the ability to explain technical concepts to both technical and business audiences.

🏖️ Benefits

• Opportunity to work with cutting-edge Agentic AI and Generative AI technologies in a high-growth enterprise software company.
• Collaborative, inclusive workplace culture that values diverse backgrounds, experiences, and ideas.
• Flexibility in work arrangements, with potential for hybrid, office-based, or remote work depending on team needs.
• Exposure to leading healthcare clients and the opportunity to drive measurable business outcomes in a mission-critical industry.
• Access to UiPath’s advanced platform tools including Agent Builder, Maestro, AI Center, Document Understanding, and Integration Service.
• Continuous learning environment with support for adopting emerging AI-assisted development tools like GitHub Copilot or Cursor.

Skills & Technologies

Python

Java

AWS

Azure

Remote

Degree Required

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UiPath, Inc.

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About UiPath, Inc.

UiPath, Inc. is a global software company that develops a platform for robotic process automation (RPA) and artificial intelligence-driven automation. Founded in 2005 and headquartered in New York, it provides tools to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. The platform includes Studio for design, Orchestrator for management, Robots for execution, and AI fabric for cognitive capabilities. UiPath serves enterprises across finance, healthcare, manufacturing, and public sectors, aiming to accelerate digital transformation by automating repetitive business processes and improving operational efficiency.

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