Technical Account Manager - India

Neural Concept SA

Job Overview

Location

Bangalore

Job Type

Full-time

Full Job Description

📋 Description

• Lead structured discovery sessions with engineering and simulation teams to identify high-value use cases for Neural Concept’s AI-driven simulation platform, defining clear success criteria and business justification.
• Build and execute customer adoption plans tied to measurable business outcomes including time-to-market reduction, iteration cycle acceleration, engineering capacity expansion, and quality improvement.
• Conduct tailored software demos, technical deep-dives, and hands-on workshops to enable engineers to integrate Neural Concept into their daily CAE workflows.
• Collaborate closely with Account Executives to drive customer expansion and renewals by identifying upsell opportunities based on usage patterns, engagement metrics, and value realisation.
• Facilitate onboarding processes for new enterprise customers, ensuring seamless transition from sales to implementation with clear technical handoffs to Application Engineers and R&D teams.
• Act as the primary technical liaison between customers and internal Product/R&D teams, capturing and communicating product feedback, usability issues, and feature requests to influence roadmap priorities.
• Monitor customer health and adoption metrics to proactively identify risks and opportunities, escalating technical blockers and recommending solutions in partnership with engineering support.
• Translate Neural Concept’s AI-powered simulation capabilities into context-specific solutions that address real-world engineering pain points in automotive, consumer tech, and advanced manufacturing sectors.
• Prepare and deliver reports on customer success milestones, adoption rates, and value achieved to engineering leadership and steering committees using clear, non-technical language.
• Serve as a trusted engineering advisor by speaking the language of CAD/CAE users, demonstrating deep understanding of simulation-driven design processes, and earning credibility through technical problem-solving.
• Work closely with Sales to support the acquisition of new enterprise customers by providing technical validation and demonstration of platform capabilities.
• Coordinate with internal technical teams to execute complex projects requiring deep integration or customisation, ensuring alignment between customer needs and product capabilities.
• Maintain a proactive, structured approach to managing multiple enterprise accounts simultaneously under ambiguity and evolving requirements.
• Communicate the impact of AI in engineering workflows to both technical engineers and executive stakeholders, bridging the gap between technological innovation and operational reality.
• Represent customer needs internally to ensure product development reflects real-world use cases and pain points observed across key verticals.
• Travel up to 50% within India to conduct on-site customer engagements, workshops, and technical consultations.

🎯 Requirements

• Engineering degree (mechanical, aerospace, automotive, industrial, or similar) with hands-on experience using CAD/CAE tools and workflows
• Proven experience in a customer-facing role within engineering software (sales, pre-sales, solutions consulting, or technical account management)
• Understanding of simulation-driven design processes and the challenges faced by engineering teams
• Working understanding of AI and machine learning concepts applied to engineering; ability to guide customers through AI adoption
• Comfort with scripting or light programming (e.g., Python) at a functional level
• Proactive, structured approach to managing ambiguity and executing complex customer programs

🏖️ Benefits

• A role at the intersection of engineering, AI, and enterprise value creation
• Direct exposure to world-class client organizations and complex engineering challenges
• High ownership, autonomy, and visible impact
• Collaborative environment with strong technical talent
• Competitive compensation and growth opportunities as the company scales globally
• Hybrid work model and flexible hours in a results-focused culture

Skills & Technologies

Python

Hybrid

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Neural Concept SA

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About Neural Concept SA

Neural Concept SA provides cloud-native AI software that accelerates engineering simulations for automotive, aerospace and industrial-product teams. Its core product, Neural Concept Shape, learns from existing CAD and CAE data to predict aerodynamics, structural and thermal performance in seconds, replacing hours of traditional solving. The EPFL-spinoff’s 3D deep-learning models integrate into standard design workflows, enabling rapid shape optimization and lightweighting without expert CFD or FEA setup. Customers include Airbus, Bosch, Subaru and Formula 1 suppliers. Founded in 2018 and headquartered in Lausanne, Switzerland, the company serves global OEMs through subscription licenses and secure cloud deployments.

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