Technical Account Manager - MEA

Camunda Services GmbH

Job Overview

Location

UAE

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Account Manager for the MEA region at Camunda, you will serve as a trusted technical advisor to enterprise customers, guiding them through their adoption journey of the Camunda platform to turn process orchestration vision into measurable business value. This role is critical in ensuring successful implementation, long-term success, and deepening strategic partnerships with high-value clients across industries.
• Your day-to-day responsibilities include serving as the primary technical contact for designated enterprise customers, leading them through all stages of their Camunda adoption journey; guiding the creation and execution of tailored technical adoption plans designed to maximize business outcomes; delivering hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders from onboarding through ongoing operations; identifying and removing execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally; fostering strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to drive measurable customer outcomes at scale; regularly spending time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives; and working with public sector accounts that may require security clearance, while also managing a portfolio that may include other accounts across the UK or Europe.
• You will join a fully remote, global company recognized as a Great Place to Work, certified by Flexa for true flexibility, and named to GP Bullhound’s 2024 Top 100 Next Unicorn list. Camunda is a leader in enterprise agentic automation, trusted by over 700 innovators including Atlassian, ING, and Vodafone, and was named a Visionary in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT). The company is rapidly growing and values innovation, collaboration, and impact-driven work.
• In this role, you will develop deep expertise in enterprise automation and process orchestration while building strategic advisory skills across technical and business audiences. You will have the opportunity to influence customer success at scale, contribute to product feedback loops through close collaboration with engineering and product teams, and grow your career in a supportive, inclusive environment that values continuous learning and professional development.

🎯 Requirements

• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
• Demonstrated technical expertise: hands-on experience with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
• Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
• A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences
• Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
• Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
• Fluency in English and Arabic

🏖️ Benefits

• Remote & Flexible: Work from anywhere with the setup that suits you, including home office budget, co-working space support, and flexible time off to recharge when needed
• In Person Connection: Investment in meaningful face time through Annual Kickoff (Vienna in 2025, Madrid in 2026), team offsites, Camundi Connection Budgets, and support for local gatherings and meetups while traveling
• Health & Wellbeing: Access to locally tailored healthcare, Modern Health for global mental wellbeing, and the Live Well Lifestyle Spending Account (LSA) launching in 2026 and scaling to €1,000 annually from 2027 for staying active, caring for family, exploring passions, meaningful experiences, and financial wellbeing
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, and other development opportunities you choose
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant
• Equity: Participation in the Virtual Stock Option Plan (VSOP) where applicable

Skills & Technologies

Python

Java

AWS

Azure

Kubernetes

Remote

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Camunda Services GmbH

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About Camunda Services GmbH

Camunda provides open-source workflow and decision automation technology for developers to design, execute and improve business processes. The platform combines standards-based modeling with scalable runtime engines, supporting BPMN, DMN and CMMN. Founded in 2008, it serves organizations needing end-to-end process orchestration across human tasks, microservices and IoT, offering cloud and on-premise deployment options.

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