Technical Account Manager, Premier Support

Flock Safety Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• The Technical Account Manager, Premier Support serves as the embedded technical owner for one of Flock's most strategic, high-touch accounts, acting as the customer's point of contact for everything technical including configuration, training, hardware health, support escalations, and quarterly technical strategy.
• Day to day, the TAM personally acknowledges every inbound ticket, assigns severity, and owns the case end-to-end; continuously audits hardware network health; delivers weekly hardware status and cases & trends reports; leads quarterly on-site technical reviews; builds and executes customized training plans; hosts weekly office hours; runs monthly feedback sessions; and acts as an internal product SME advocating for the customer across Flock teams.
• Flock Safety is a high-performance, low-ego team driven by urgency, collaboration, and bold thinking, trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, with nearly $700M in venture funding and a $7.5B valuation, scaling intentionally to build a nationwide public-private safety network.
• In this role, you will learn to drive measurable outcomes through structural improvements and customer-driven product changes; develop deep expertise in Flock's hardware and software suite; master cross-functional advocacy between Customer Success, Support, Hardware Ops, Field Services, Product, and Engineering; and lead quarterly technical reviews that directly impact customer operations and fleet health.

🎯 Requirements

• 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support
• Demonstrated ownership of complex enterprise or strategic accounts where you were the customer's single technical point of contact
• Strong hands-on experience delivering training to large groups - both technical admins and non-technical end users
• Comfortable triaging and shepherding hardware issues across distributed device fleets (cameras, sensors, networked field devices)
• Excellent cross-functional communication - you can translate field operations into product asks, and product changes into customer-ready talk tracks
• Willingness to travel up to ~60% for on-site needs and quarterly technical reviews

🏖️ Benefits

• Flexible PTO plus 11 company holidays
• Fully-paid health benefits including Medical, Dental, Vision and an HSA match
• 12 weeks of 100% paid parental leave, with an additional 6-8 weeks for birthing parents
• $50,000 lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses through Maven
• Spring Health mental health benefits including therapy, coaching, medication management, and digital tools
• $150 per month WFH stipend, $300 annual productivity stipend, and one-time $750 home office stipend

Skills & Technologies

Spring

Remote

Degree Required

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Flock Safety Inc.

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About Flock Safety Inc.

Flock Safety provides cloud-based automated license plate recognition and video analytics for law enforcement, private communities, and businesses. Its solar-powered cameras capture vehicle details, detect crimes such as theft and violent offenses, and generate evidence packages accessible via a web platform. The company emphasizes privacy controls, encrypted data handling, and configurable retention policies. Deployed across thousands of U.S. neighborhoods and agencies, the system integrates with existing public safety workflows to accelerate investigations, reduce response times, and improve crime clearance rates without adding patrol resources.

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