Job Overview
Location
Remote - United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The Technical Account Manager (TAM) at Availity serves as a critical liaison between technical teams, health plan analysts, Strategic Account Managers, and strategic health plan partners, ensuring that Availity’s products and services align with customer technical needs and business objectives. This role is pivotal in driving customer success by building, maintaining, and expanding relationships with payer partners to advance Availity’s position in the healthcare IT marketplace.
- • Day-to-day responsibilities include supporting complex account relationships as the primary point of contact for accountability, issue escalation, and resolution; assisting with re-contracting processes involving pricing, proposals, and negotiations; gathering and summarizing competitive data to inform account growth strategies; collaborating with cross-functional teams to implement new functionality for assigned payers; monitoring industry and competitive trends to inform account planning; identifying and coordinating resources to achieve upsell objectives; communicating regularly with accounts via email, phone, newsletters, and meetings based on tier structure and need; consulting with health plan customers to identify and qualify upsell opportunities; monitoring retention through volume analysis and account penetration; reporting progress on goals using tracked metrics; building strong inter-departmental relationships to support team objectives; and establishing, maintaining, and updating Relationship Account Plans for all assigned accounts.
- • Availity is a mission-driven healthcare technology pioneer headquartered in Jacksonville, FL, with offices in Bangalore, India, and a robust remote workforce across the U.S. The company connects over 2 million providers to health plans and processes over 13 billion transactions annually, positioning itself as a leader in healthcare engagement platforms. Availity’s culture emphasizes innovation, collaboration, and authenticity, with a strong focus on improving patient care through technology. The organization is recognized as a Great Place to Work and has earned accolades for being a top workplace for technology companies, women, and millennials.
- • In this role, you will develop deep expertise in healthcare payer operations, provider relations, and healthcare IT systems while honing strategic account management, cross-functional collaboration, and consultative selling skills. You will gain exposure to multiple areas of the business, positioning yourself for advancement into senior account management or leadership roles. You’ll also strengthen your ability to analyze data, manage complex projects, and act as a trusted advisor to clients—translating technical capabilities into business value while representing both the customer’s voice internally and Availity’s interests externally.
🎯 Requirements
- • Minimum of 3 years of account or customer management experience in healthcare, payer, provider relations, or technology environments, with proven experience in sales or solution selling.
- • Associate degree in Business, Finance, Marketing, or equivalent work experience; a bachelor’s degree is preferred.
- • Strong interpersonal skills with demonstrated ability to facilitate meetings and engage stakeholders at all organizational levels.
- • Knowledge of healthcare payer processing, provider/hospital office operations, customer service, and IT operations.
- • Exceptional customer service skills, combined with strong analytical and research abilities.
- • Proactive, self-starting mindset with high motivation and the ability to use discretion and make sound decisions.
- • Working knowledge of HIPAA regulations and compliance requirements.
- • Familiarity with technical systems and internal operating platforms such as Salesforce, Jira, Gainsight, and Confluence is a differentiator.
- • Ability to thrive in a rapidly changing environment and manage complex projects end-to-end to ensure high satisfaction and execution quality.
🏖️ Benefits
- • Competitive salary with bonus structure and generous HSA company contributions.
- • Comprehensive healthcare, vision, and dental benefits, plus a 401k match program available from day one.
- • Unlimited PTO for salaried associates plus 9 paid holidays; hourly associates start with 19 days of PTO and accrue more over time.
- • Wellness reimbursement of up to $250/year for gym memberships, racing events, weight management programs, and similar activities.
- • Education reimbursement support for continued learning and professional development.
- • Paid parental leave for both birth and adoptive parents, regardless of gender.
- • Active diversity and inclusion culture with employee-led groups such as AvaiLadies, Beyond Black, HOLA, Availity Pride, VetAvaility, Young Professionals Group, and She Can Code IT.
- • Commitment to community engagement through volunteer opportunities and partnerships with local and national organizations.
- • Camera-first remote work culture requiring video participation in meetings to foster connection, security, and collaboration.
- • Recognition as a Great Place to Work and award-winning workplace for technology, women, and millennials.
Skills & Technologies
Go
Remote
Degree Required
About Availity, LLC
Availity operates a nationwide health information network that connects health plans, providers, and technology partners to exchange administrative, clinical, and financial data in real time. The company offers APIs, web portals, and revenue cycle management tools that automate eligibility verification, prior authorization, claims processing, and patient financial engagement. Serving hospitals, physician practices, and payers across the United States, Availity processes billions of transactions annually, reducing administrative costs and improving care coordination.
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