Technical Analyst

Cision Ltd.

Job Overview

Location

Remote - India

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Analyst within Cision's Customer Experience (CX) organization, you will be instrumental in empowering our mid-market clients to harness the full potential of the Brandwatch product suite. This pivotal role sits at the dynamic intersection of customer success, deep technical understanding, and the strategic application of data-driven insights. You will be the technical architect behind solutions that enable our customers to extract meaningful, actionable intelligence from their data, transforming raw information into strategic advantages.
• Your primary responsibility will be to design, configure, and deliver robust, scalable technical solutions tailored to the unique needs and objectives of each client. This involves a hands-on approach to understanding customer data frameworks, identifying opportunities for optimization, and implementing solutions that enhance data accessibility and analytical capabilities.
• You will become an advanced user of the Brandwatch product suite, continuously deepening your expertise and applying a forward-thinking mindset to complex customer data challenges. This includes mastering the intricacies of query writing, data configuration, and the creation of sophisticated data sets that form the foundation of insightful analysis.
• A key aspect of this role is partnering closely with customers and internal stakeholders, including sales, account management, and product teams. You will translate customer requirements into technical specifications, ensuring that the solutions you design and implement are not only technically sound but also directly aligned with their business goals and desired outcomes.
• You will be responsible for building and delivering a range of scalable data solutions. This encompasses developing complex queries, meticulously cleaning and segmenting data to ensure accuracy and relevance, and constructing robust data frameworks that support advanced analytics and reporting.
• Furthermore, you will play a crucial role in visualizing data and creating compelling data frameworks. This involves designing and building intuitive dashboards and reports that effectively communicate complex information, enabling clients to easily understand trends, identify opportunities, and make informed decisions.
• A significant part of your contribution will involve presenting technical deliverables to diverse audiences, ranging from highly technical teams to non-technical business stakeholders. Your ability to translate complex technical concepts into clear, concise, and actionable insights will be paramount to ensuring customer understanding and buy-in.
• This is a largely independent role that demands exceptional organizational skills and the ability to manage multiple priorities and deadlines effectively. You will be expected to maintain a consistently high standard of quality and accuracy in all your work, even under pressure.
• You will proactively identify opportunities to improve customer outcomes by leveraging the Brandwatch platform. This might involve suggesting new ways to configure setups, optimize data collection, or enhance reporting capabilities to drive greater value for the client.
• You will contribute to the continuous improvement of Cision's technical solutions and best practices. By sharing your experiences, insights, and learnings, you will help refine our methodologies and enhance the overall customer experience.
• You will act as a trusted technical advisor to our mid-market customers, building strong relationships based on expertise, reliability, and a genuine commitment to their success. Your proactive engagement and problem-solving abilities will be key to fostering long-term partnerships.
• The role requires a strong analytical mindset, a natural curiosity for technology, and a passion for uncovering insights within data. You should be comfortable navigating complex datasets and possess the technical aptitude to learn and master new software and tools quickly.
• By ensuring customers are empowered to derive maximum value from Brandwatch, you will directly contribute to customer retention, satisfaction, and the overall growth of Cision's business.
• You will be part of a global team that is passionate about communication, data, and technology, working in an environment that champions collaboration, innovation, and continuous learning.
• Your work will directly impact how brands and organizations understand their audience, monitor their reputation, and engage with the market, making this a role with significant influence and impact.

🎯 Requirements

• 1-3+ years of experience in data analysis, boolean query writing, analytics, or a technical analyst role, preferably in a business or customer-facing environment.
• Experience working with large datasets or unstructured text, with the ability to simplify complexity into insights.
• Technical aptitude and curiosity, with confidence learning new software and tools.
• Experience building data visualizations and crafting compelling data-driven setups.
• Strong time-management and prioritization skills, including the ability to manage competing deadlines.
• Proficiency in Excel, PowerPoint, and Word.
• Fluency in English.

🏖️ Benefits

• Opportunity to become an advanced user of the Brandwatch product suite.
• Work with large datasets and unstructured text to derive meaningful insights.
• Design and implement scalable technical solutions for mid-market customers.
• Collaborate with internal teams and external clients in a global environment.
• Develop expertise in data visualization and data framework creation.
• Remote work opportunity within India.

Skills & Technologies

Remote

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Cision Ltd.

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About Cision Ltd.

Cision Ltd. provides cloud-based public relations and earned-media software that enables communications professionals to identify media influencers, distribute press releases, monitor coverage, and analyze campaign performance across traditional, digital, and social channels worldwide.

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