Technical Customer Enablement & Training Manager

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Cape Town

Job Type

Contract

Full Job Description

📋 Description

• The Technical Customer Enablement & Training Manager at Hangar Aviation Technologies, Inc. plays a pivotal role in ensuring enterprise customers successfully adopt and scale the company’s modern workflow and automation platform. This role is critical to customer retention and expansion, as it bridges technical complexity with practical usability, enabling marketing and operations teams to derive measurable business value from the platform. By guiding customers from initial onboarding through full adoption, the manager directly impacts customer satisfaction, product utilization, and long-term partnership success.
• Day-to-day responsibilities include owning the end-to-end customer onboarding journey from initial setup to full platform adoption, delivering engaging live training sessions and cohort-based workshops tailored to enterprise clients, and translating complex technical workflows, automations, and data concepts into clear, actionable steps for non-technical marketing teams. The role involves building and maintaining scalable enablement playbooks, guides, and training materials that standardize best practices across customer segments. Additionally, the manager supports marketing operations workflows such as CRM automation, reporting, and campaign setup, collaborates with marketing and content teams on SEO and content workflow initiatives, and serves as a trusted technical advisor throughout the customer lifecycle, proactively identifying adoption barriers and driving solutions.
• Hangar Aviation Technologies, Inc. is a fast-growing global technology company that connects top talent with vetted employers through innovative SaaS solutions. The company fosters a remote-first culture, emphasizing collaboration across U.S. and UK time zones, and values employees who thrive in autonomous, results-driven environments. Working here offers the opportunity to contribute to a mission-driven platform that empowers businesses to scale efficiently while building a long-term, impactful career in customer enablement.
• In this role, the individual will develop deep expertise in SaaS customer success, technical training delivery, and marketing operations enablement. They will sharpen their ability to communicate complex technical ideas to diverse audiences, design effective learning experiences, and influence product adoption at scale. Success in this position can lead to advancement into senior enablement, customer success leadership, or product-focused roles, with transferable skills highly valued across the tech industry.

🎯 Requirements

• 2–4 years of experience in customer enablement, customer success, marketing operations, or product training within a SaaS or tech company
• Hands-on experience with HubSpot or similar CRM/marketing automation platforms
• Proficiency in SQL and Python, with the ability to actively use both in workflows, reporting, or training contexts
• Non-negotiable: Prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies
• Excellent communication skills with the ability to teach technical concepts to non-technical users

🏖️ Benefits

• Opportunity to work remotely with a global company serving fast-growing enterprises
• Engagement with cutting-edge marketing automation and workflow technologies
• Professional growth in a high-impact role at the intersection of technology, training, and customer success
• Collaboration with experienced teams from well-known SaaS and tech companies
• Competitive pay and real growth opportunities as part of a vetted talent network

Skills & Technologies

Python

Remote

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Hangar Aviation Technologies, Inc.

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About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

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