Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • At Passion.io, we are at the forefront of empowering creators to build and scale their businesses through innovative SaaS solutions, with a recent surge in AI-powered features designed to accelerate growth. As creators move at an unprecedented pace, ensuring their technical infrastructure is robust, stable, and optimized is paramount. This is where you, our Technical Customer Success Manager, will play a pivotal role. This position is not about traditional customer support; it's about deep technical ownership within a high-growth creator platform, guiding our users through every stage of their app's lifecycle – from initial build and rigorous quality assurance to seamless App Store submission, ongoing optimization, and long-term stability. Your mission is to transform the launch process from a potentially stressful event into a smooth, reliable, and predictable experience.
- • You will manage a dedicated portfolio of approximately 45 creators, primarily based in the United States, requiring a rhythm that accommodates EST and PST time zones. Your day-to-day will involve a dynamic range of technical challenges and strategic guidance. This includes troubleshooting complex platform configurations, meticulously reviewing integration logic and automation workflows, and advising on backend setups to ensure scalability and performance. You'll be instrumental in diagnosing the root causes of feature friction, guiding creators through critical technical implementation decisions, and translating intricate technical possibilities into clear, actionable steps for our users. A key aspect of your role will be escalating technical blockers with well-structured, detailed documentation to our Product and Engineering teams, ensuring swift resolution and continuous improvement. Furthermore, you will be responsible for ensuring creators are up-to-date with and effectively adopt SDK updates and platform changes, proactively minimizing potential issues.
- • Your impact extends beyond reactive problem-solving; you are engineering smoother, more reliable outcomes for our creators. This proactive approach is evident in your weekly activities, which include conducting thorough technical launch-readiness reviews, analyzing crash logs and performance signals to identify trends, and pinpointing recurring friction patterns across your portfolio. You will escalate genuine platform issues with clarity and context, ensuring our internal teams have the information needed for effective resolution. A critical responsibility is validating new feature releases before they are deployed to the wider user base, acting as a crucial quality gate. You will also monitor compliance updates from both Apple and Google, ensuring creators remain within guidelines. Your role involves documenting technical best practices, refining implementation playbooks, and supporting expansion conversations with a strong foundation of technical credibility. Cross-functional partnership with Product and Engineering is essential to strengthen overall platform reliability and user experience. This is a high-trust, high-context, and high-impact role where your technical expertise directly influences creator success and platform evolution.
- • Looking at the long-term architecture of success, your contributions will drive significant improvements. You will refine and enhance technical onboarding playbooks, aiming to reduce bug volume and technical churn drivers through smarter, more efficient processes. Your work will improve QA and submission workflows, leading to faster and more successful app store approvals. By proactively supporting customers through major version upgrades and providing clarity on new features, you will increase feature adoption rates. You will work to shorten the time-to-launch for complex builds and improve integration success rates, making our platform more efficient for creators. Strengthening scalable documentation systems and internal knowledge loops will empower both our team and our users. Ultimately, you will elevate the technical maturity of our creator base, enabling them to leverage our platform to its fullest potential. You are not just solving individual tickets; you are actively improving the underlying architecture of success for thousands of creators and contributing to the sustained growth and reliability of Passion.io.
🎯 Requirements
- • Proven experience in a technical customer-facing role, such as Technical Customer Success, Solutions Engineering, or Technical Account Management, preferably within a SaaS environment.
- • Strong understanding of mobile app development lifecycles, including build, QA, and App Store submission processes (iOS and Android).
- • Excellent troubleshooting and problem-solving skills, with the ability to diagnose complex technical issues and provide clear, actionable solutions.
- • Experience with API integrations, backend configurations, and understanding of how to support scalable applications.
- • Ability to translate technical concepts into clear, concise language for both technical and non-technical audiences.
- • Familiarity with the creator economy or experience supporting digital entrepreneurs is a strong plus.
- • Proactive, detail-oriented, and a strong communicator, comfortable managing multiple priorities in a fast-paced, remote environment.
🏖️ Benefits
- • Fully Remote Work Environment: Enjoy the flexibility and autonomy of working from anywhere globally.
- • Competitive Salary and Equity: Be rewarded for your contributions with a strong compensation package.
- • Health and Wellness: Comprehensive health benefits to support your well-being.
- • Professional Development: Opportunities for continuous learning, training, and career advancement.
- • Generous Paid Time Off: Recharge and maintain work-life balance with ample vacation days.
- • Collaborative Culture: Join a passionate, supportive, and innovative team dedicated to creator success.
Skills & Technologies
Remote
About Passionio GmbH
Passionio is a German company focused on creating a digital platform that connects individuals with personalized learning experiences and professional development opportunities. The platform leverages AI to match users with relevant courses, mentors, and career paths, aiming to empower lifelong learning and skill enhancement. Passionio operates within the EdTech and HR Tech industries, providing solutions for both individual learners and corporate clients seeking to upskill their workforce. Their business model revolves around subscription services and B2B partnerships, facilitating accessible and effective personal and professional growth.
