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This position was posted on March 21, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
San Francisco, CA
Job Type
Full-time
Category
Customer Support
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • Technical Customer Support Specialist at Nestmed Sp. z o.o. serves as the critical first point of contact for clinicians, staff, and administrators using the company’s AI-powered healthcare documentation platform, directly enabling clinicians to reclaim time spent on administrative tasks and focus on patient care.
- • This role is essential to maintaining user trust and product reliability in a fast-growing healthtech environment, where timely and accurate technical support directly impacts clinician productivity and patient outcomes across more than a million annual visits served by over 60 home health agencies.
- • Day-to-day responsibilities include serving as the first line of support via Zendesk across email, chat, tickets, and phone; troubleshooting user-reported issues with a focus on root cause analysis; escalating confirmed bugs to product and engineering teams while tracking resolution; triaging and categorizing inbound tickets to improve internal response speed and clarity; translating user feedback into actionable insights for product usability improvements; and collaborating closely with Customer Success to ensure a seamless, proactive support experience.
- • The Customer Experience team operates at the intersection of user needs and product innovation, working in tight alignment with engineering and product to translate real-world clinician pain points into platform enhancements, all within a mission-driven culture backed by founders of PayPal and Plaid.
- • In this role, you will develop deep expertise in healthcare SaaS support, clinical workflows (especially home health and EHR/EMR systems), technical troubleshooting in AI-driven products, and cross-functional communication between users and technical teams — gaining ownership over impactful solutions that shape the future of the $500B home healthcare industry.
🎯 Requirements
- • 3+ years of experience in technical customer support or client-facing roles, preferably in healthtech or healthcare SaaS environments
- • Strong technical troubleshooting and root cause analysis skills, with ability to diagnose why systems aren’t working and create detailed bug reports for engineering teams
- • Familiarity with ticketing software such as Zendesk for managing email, chat, tickets, and phone support
- • Excellent written and verbal communication skills, capable of simplifying technical concepts for non-technical clinicians and staff
- • Comfort operating in fast-changing environments with a bias toward action and proactive problem-solving
🏖️ Benefits
- • Competitive salary range of $60,000 - $75,000 annually
- • Comprehensive health benefits including healthcare, dental, and vision coverage
- • Hybrid work model offering flexibility and collaboration
- • Opportunity to work with an early-stage, mission-driven team backed by prominent investors (PayPal, Plaid founders)
- • Real-world impact: supporting tens of thousands of clinicians across over a million patient visits annually
- • Close collaboration with product and engineering teams to directly influence user experience and platform development
- • Ownership opportunities in a fast-growing company transforming the $500B home healthcare industry
Skills & Technologies
About Nestmed Sp. z o.o.
Nestmed is a Polish medical device manufacturer that designs and produces single-use surgical instruments and kits for laparoscopy, gynecology, urology and general surgery. Operating from its ISO 13485-certified facility in RzeszĂłw, the company offers sterile-packed instruments including trocars, graspers, scissors and suction-irrigation sets, emphasizing safety, precision and cost efficiency for hospitals and clinics across Europe.
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