Technical Customer Support Specialist - Mandarin

📋 Description

• • As a Technical Customer Support Specialist - Mandarin, you will serve as the primary technical liaison for ElevenLabs' enterprise and B2B customers, particularly those in Mandarin-speaking markets, ensuring they derive maximum value from the ElevenAgents platform and API offerings.
• • Your day-to-day responsibilities include owning enterprise support end-to-end by diagnosing complex technical issues, providing high-quality support in both English and Mandarin, becoming a deep expert in ElevenAgents and its integrations with LLMs, telephony, and AI systems, identifying recurring support patterns to inform product improvements, maintaining accurate customer-facing documentation, and acting as a trusted technical partner throughout the customer lifecycle.
• • ElevenLabs is a global AI research and product company founded in 2023, valued at $11B, serving millions of users and thousands of businesses including Deutsche Telekom and Meta, with a mission to transform how we interact with technology through its three core platforms: ElevenAgents, ElevenCreative, and ElevenAPI.
• • In this role, you will develop deep expertise in enterprise AI audio solutions, sharpen your technical troubleshooting and cross-cultural communication skills, influence product development through customer insights, and grow professionally within a high-impact, autonomous, remote-first culture that values impact over titles.