Technical Lead / Exec IT Support

Oxio Technologies Inc.

Job Overview

Location

New York City Office

Job Type

Full-time

Full Job Description

📋 Description

• Provide technical leadership over IT employee operations processes and systems.
• Provide day-to-day IT support for employees across a global organization.
• Ensure employees have the hardware, software, and access they need to be productive.
• Provision, configure, and administer user accounts across business applications.
• Manage employee onboarding and offboarding, including laptop deployment, account setup, and equipment recovery.
• Support Apple devices and peripheral hardware.
• Administer Google Workspace, identity management, and Mobile Device Management (Mosyle) and other SaaS tools used by employees.
• Troubleshoot hardware, software, networking, and access issues.
• Maintain IT asset inventory and lifecycle management.
• Develop and maintain internal IT documentation and knowledge base articles.
• Partner with cross-functional teams to evaluate and implement new technology solutions.
• Assist with security initiatives, including SOC 2 compliance and security awareness.
• Support the company's Mobile Device Management strategy and endpoint security.
• Supporting our Telecom team in testing SIM cards and mobile devices to validate network functionality and troubleshoot connectivity issues.
• Assist engineering and product teams with telecom-related testing support.
• Follow up on support requests to ensure timely resolution and excellent customer service.
• Continuously identify opportunities to improve internal IT systems, processes and automation.

🎯 Requirements

• 7+ years of experience in IT support, help desk, or systems administration.
• Strong troubleshooting, customer service, and communication skills.
• Experience supporting macOS and Apple hardware.
• Experience administering Google Workspace.
• Experience with Mobile Device Management solutions (Mosyle or similar).
• Working knowledge of TCP/IP networking and endpoint management.
• Ability to communicate technical concepts to both technical and non-technical users.
• Highly organized with strong attention to detail.
• Comfortable working independently in a fast-paced startup environment.

🏖️ Benefits

• Competitive salary and equity program.
• Comprehensive health benefits.
• Flexible work arrangements.
• Team lunches and company retreats.
• Opportunity to work with an international, fast-growing technology company.
• Collaborative, inclusive, and innovative culture.

Skills & Technologies

Python

GitLab

Senior

Onsite

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Oxio Technologies Inc.

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About Oxio Technologies Inc.

Oxio Technologies Inc. is a Canadian telecommunications company that provides cloud-based connectivity infrastructure, enabling brands and enterprises to launch and manage white-label mobile services. Its platform bundles carrier relationships, billing, support and analytics into APIs, letting non-telcos offer cellular plans under their own brand. Founded in 2019 and headquartered in Montréal, Oxio operates across North America and partners with major networks to deliver flexible, digital-first mobile experiences without owning traditional telecom hardware.

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