Job Overview
Location
San Francisco
Job Type
Full-time
Category
Engineering
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • The Incident Response Technical Program Manager is a senior cross-functional operator who will lead Harvey's response to security and reliability incidents, coordinating across engineering, security, and business teams under pressure. This role is critical to protecting the platform that serves the world's leading law firms and enterprises by defining how Harvey runs and learns from incidents.
- • Day to day, the person will own end-to-end coordination of security and reliability incidents from triage to resolution, design and implement incident management processes and runbooks, lead post-incident reviews and drive remediation programs, build incident readiness through tabletop exercises and tooling, and serve as the communication hub during active incidents translating technical status for executives, legal, and customer success teams.
- • The person will join the Detection & Response function within Harvey's Information Security organization, a mission-driven team focused on detecting, containing, and remediating threats to Harvey's AI-native SaaS platform. Harvey is a fast-growing AI company transforming legal and professional services with frontier agentic AI, serving 1500+ customers across 60+ countries, backed by world-class investors and operating with values of decisiveness, simplicity, and relentless improvement.
- • In this role, the person can learn to build an incident response function from the ground up at a high-growth AI company, gain deep exposure to enterprise security and reliability challenges in a regulated industry, develop leadership in cross-functional crisis management, and shape the standards for how a trusted platform protects sensitive customer data while advancing their career in technical program management and security operations.
🎯 Requirements
- • 5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization
- • Demonstrated ability to lead cross-functional teams through high-pressure situations with composure, clarity, and strong interpersonal judgment
- • Sufficient technical depth to understand distributed systems, cloud infrastructure, and security concepts at a level that enables effective triage and stakeholder translation
- • Exceptional organizational skills — able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority
- • Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments
- • High emotional intelligence and the communication skills to operate credibly with engineers, executives, legal counsel, and external stakeholders alike
🏖️ Benefits
- • $150,900 - $226,300 USD compensation range
- • Opportunity to build the incident management discipline from the ground up at a fast-growing AI company
- • Direct partnership with security engineering, product, and executive leadership to shape a critical function
- • Meaningful influence over how a high-trust platform protects sensitive customer data for leading law firms and enterprises
- • Work at a company with 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support
- • Culture rooted in decisiveness, simplicity, and relentless improvement — operating with intensity and commitment to excellence
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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