Job Overview
Location
District of Columbia - Virtual
Job Type
Full-time
Category
Software Engineering
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Serve as a subject matter expert in pest control strategies for designated market segments and lines of business, developing and supporting the implementation of best-in-class service delivery protocols and processes.
- • Proactively monitor service performance against key performance indicators (KPIs) including ESR Rate, Claims Rate, Escalation Rate, Material Usage/FSP Compliance Rate, Material Cost Revenue %, CVC, NPS, Customer Retention, and Colleague Retention to ensure thresholds are met.
- • Conduct on-site assessments evaluating quality, structural integrity, and sanitation to identify root causes of pest infestations and collaborate with Operations leaders to develop and deploy corrective action plans.
- • Coach and develop Branch leaders in pest management competency, enabling them to effectively coach and develop front-line Technicians and sales colleagues.
- • Work collaboratively with Technical Account Managers and National Account Managers to resolve service quality issues and drive action plan implementation with RTX and customers.
- • Develop SMART goals and action plans to improve service quality, operational efficiency, financial performance, and colleague retention, then monitor and assist Branch leaders in execution.
- • Drive technical improvements to protocols and service delivery processes by incorporating industry-leading practices and recommending innovation in people, process, and technology.
- • Provide input on technical standards and standard operating procedures to ensure field service delivery excellence.
- • Advise sales teams on business acquisition, customer relationship building, and continuous improvement of processes, data management, and product/service offerings to enhance customer experience.
- • Participate in industry trade associations, conferences, and symposiums to advance industry standards and reinforce Rentokil Terminix leadership and technical expertise.
- • Develop publications, presentations, and training materials to support sales and marketing initiatives.
- • Travel 50–75% of the workweek within the U.S. to conduct site assessments, provide coaching, and support operations across multiple locations.
- • Maintain close visual acuity to analyze data, review computer screens, and perform detail-oriented tasks; operate office equipment including computers and phones for extended periods.
- • Perform physical tasks including lifting up to 50 lbs occasionally, climbing ladders and scaffolding, crawling, bending, and maintaining balance on narrow or slippery surfaces.
- • Possess a valid driver’s license from state of residence and be prepared to work in varied indoor environments with temperature fluctuations.
- • Communicate clearly and effectively in both written and verbal formats, delivering formal presentations and collaborating under time-sensitive conditions.
- • Apply strong project management and change management skills to lead technical initiatives and drive organizational improvements.
- • Demonstrate leadership traits including commercial thinking, urgency, integrity, empathy, self-awareness, and the ability to empower and motivate teams.
🎯 Requirements
- • Minimum 5 years of related structural pest management experience
- • Minimum 2 years of Structural Pest Management field experience
- • Minimum 1 year of management experience
- • Strong project management and change management skills
- • Strong written and verbal communication skills, including delivery of formal presentations
- • Quantitative and qualitative analytical skills
🏖️ Benefits
- • Benefits start on Day 1 for full-time colleagues with no waiting period
- • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
- • 401(k) retirement plan with company-matching contributions
- • Vacation days, sick days, company-paid holidays, and floating holidays
- • Tuition reimbursement for full-time colleagues
- • Multiple career growth pathways and training and development programs
Skills & Technologies
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About Terminix Global Holdings, Inc.
Terminix Global Holdings provides residential and commercial pest control, termite control, mosquito management, bed bug removal, and wildlife exclusion services across the United States and 22 additional countries. Operating through a network of company-owned and franchised branches, it performs inspections, implements treatment plans, and offers ongoing maintenance programs. Founded in 1927, the company uses Integrated Pest Management practices and holds QualityPro and GreenPro certifications. Its technicians deliver localized solutions for termites, rodents, insects, and other pests while emphasizing safety, regulatory compliance, and environmental responsibility.
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