Technical Success Manager I

📋 Description

• • The Technical Success Manager I at New Relic serves as the technical champion for the company’s largest enterprise customers, driving adoption, value realization, and consumption of the observability platform to ensure customer success and long-term satisfaction.
• • Day to day, the role involves guiding customers through onboarding to achieve committed consumption, leading personalized training sessions, creating enablement resources, managing Mutual Activity Plans tied to business outcomes, conducting business reviews using data insights, maintaining usage levels to mitigate churn, building strong technical stakeholder relationships, facilitating ongoing user training, and supporting sales in identifying expansion opportunities through ROI-driven business cases.
• • New Relic is a global innovator in observability, building an intelligent platform that empowers companies to thrive in an AI-first world by providing deep insights into complex systems; the company fosters a diverse, inclusive, and flexible work environment where employees are encouraged to bring their authentic selves to work.
• • In this role, the individual will develop deep expertise in Kubernetes, cloud platforms (AWS/Azure/GCP), and observability technologies while honing customer-facing technical skills, strategic account management, cross-functional collaboration, and the ability to translate technical value into business outcomes — positioning them for growth into senior technical or customer success leadership roles.